IT Service Dispatcher
Top Benefits
About the role
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Job Description
An IT Help Desk Engineer is responsible for remote and on-site support needs for our managed services customers. This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software. Working with senior technical colleagues and account managers to handle ad-hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects.
Opportunity
■ Work for a growing Managed IT Services company operating in the Greater Seattle & Greater Austin areas.
■ Support the core network of small to midsized firms leveraging Microsoft local and cloud applications.
■ Be part of a company that allows you exposure to a variety of different challenging issues on a daily basis.
■ Maintain control of your work life balance in a flexible environment that values and rewards both personal and professional success.
■ Receive an extremely competitive benefits structure for your hard work and dedication to the role.
■ Opportunity for pay growth as your career develops and upward mobility as the company continues to grow and scale.
Basic Functions
IT support relating to issues with client core business applications and operating systems.IT support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, Microsoft 365, Teams/Phone System, Azure, etc. Support backup and disaster recovery solutions, especially initiating restores. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support: VPN, Terminal Services, Windows 365, Azure WVD, ConnectWise Control. Monitor help desk and remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Document maintenance for all computer systems and network infrastructure. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties And Responsibilities
■ Improve customer service, perception, and satisfaction.
■ Fast turnaround of customer requests.
■ Ability to work in a team and communicate effectively.
■ Work with the dispatch to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
■ Escalate service requests that require more senior levels of support.
■ Responsible for entering time and expenses as they occur.
■ Understand processes by completing assigned training materials.
■ Enter all work on service tickets.
Knowledge, Skills, And/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
■ Advanced understanding of Microsoft operating systems, common business applications, printing systems, and network systems.
■ Interpersonal skills: such as video & telephony skills, communication skills, active listening and customer-care.
■ Diagnosis skills of technical issues.
■ Ability to multi-task and adapt to changes quickly.
■ Technical awareness: ability to match resources to technical issues appropriately.
■ Service awareness of all organization’s key IT services for which support is being provided.
■ Understanding of support tools, techniques, and how technology is used to provide services.
■ Typing skills to ensure quick and accurate entry of service request details.
■ Self-motivated with the ability to work in a fast-moving environment.
Educational/Vocational/Previous Experience Recommendations
■ 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education.
■ Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure.
■ AA/AS, ideally in computer science or a related field, preferred but not required.
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
About CyberStreams
IT that works for you: Started in 1999, CyberStreams is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in the Greater Seattle and Austin metroplex areas. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on CyberStreams for complete IT services and support:
100% Fast Response Guaranteed. CyberStreams understands that your time is valuable and that a fast response keeps you and your team productive and billable. Therefore, we guarantee that our Help Desk will pick up the phone within 90 seconds or we'll take $100 off your bill.
We Talk Like You Do. The CyberStreams team is trained in active listening and we avoid talking "geek speak" to our clients. Let's talk business and how technology can support the goals you have set for your business.
CyberStreams Protects Your Business. We understand that your data is the backbone of your business. Your systems will be protected from ransomware and cybersecurity attacks. Guaranteed.
90-Day Money Back Guarantee. We take supporting your business and its technology seriously. If, for some reason you are not a raving fan of our support of your business, we have a 90-day money back guarantee for the services you paid for.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CyberStreams is here to team up with you and your company for expert support.
Similar Jobs
IT Service Dispatcher
Top Benefits
About the role
APPLY NOW
Job Description
An IT Help Desk Engineer is responsible for remote and on-site support needs for our managed services customers. This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software. Working with senior technical colleagues and account managers to handle ad-hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects.
Opportunity
■ Work for a growing Managed IT Services company operating in the Greater Seattle & Greater Austin areas.
■ Support the core network of small to midsized firms leveraging Microsoft local and cloud applications.
■ Be part of a company that allows you exposure to a variety of different challenging issues on a daily basis.
■ Maintain control of your work life balance in a flexible environment that values and rewards both personal and professional success.
■ Receive an extremely competitive benefits structure for your hard work and dedication to the role.
■ Opportunity for pay growth as your career develops and upward mobility as the company continues to grow and scale.
Basic Functions
IT support relating to issues with client core business applications and operating systems.IT support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, Microsoft 365, Teams/Phone System, Azure, etc. Support backup and disaster recovery solutions, especially initiating restores. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support: VPN, Terminal Services, Windows 365, Azure WVD, ConnectWise Control. Monitor help desk and remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Document maintenance for all computer systems and network infrastructure. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties And Responsibilities
■ Improve customer service, perception, and satisfaction.
■ Fast turnaround of customer requests.
■ Ability to work in a team and communicate effectively.
■ Work with the dispatch to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
■ Escalate service requests that require more senior levels of support.
■ Responsible for entering time and expenses as they occur.
■ Understand processes by completing assigned training materials.
■ Enter all work on service tickets.
Knowledge, Skills, And/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
■ Advanced understanding of Microsoft operating systems, common business applications, printing systems, and network systems.
■ Interpersonal skills: such as video & telephony skills, communication skills, active listening and customer-care.
■ Diagnosis skills of technical issues.
■ Ability to multi-task and adapt to changes quickly.
■ Technical awareness: ability to match resources to technical issues appropriately.
■ Service awareness of all organization’s key IT services for which support is being provided.
■ Understanding of support tools, techniques, and how technology is used to provide services.
■ Typing skills to ensure quick and accurate entry of service request details.
■ Self-motivated with the ability to work in a fast-moving environment.
Educational/Vocational/Previous Experience Recommendations
■ 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education.
■ Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure.
■ AA/AS, ideally in computer science or a related field, preferred but not required.
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
About CyberStreams
IT that works for you: Started in 1999, CyberStreams is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in the Greater Seattle and Austin metroplex areas. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on CyberStreams for complete IT services and support:
100% Fast Response Guaranteed. CyberStreams understands that your time is valuable and that a fast response keeps you and your team productive and billable. Therefore, we guarantee that our Help Desk will pick up the phone within 90 seconds or we'll take $100 off your bill.
We Talk Like You Do. The CyberStreams team is trained in active listening and we avoid talking "geek speak" to our clients. Let's talk business and how technology can support the goals you have set for your business.
CyberStreams Protects Your Business. We understand that your data is the backbone of your business. Your systems will be protected from ransomware and cybersecurity attacks. Guaranteed.
90-Day Money Back Guarantee. We take supporting your business and its technology seriously. If, for some reason you are not a raving fan of our support of your business, we have a 90-day money back guarantee for the services you paid for.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CyberStreams is here to team up with you and your company for expert support.