Job Description

Service Process Development Specialist

Rank 4

Scarborough, ON (Hybrid)

Deadline: This posting will close by April 1, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $75,700 - $99,300. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for an individual who is customer service-oriented and enjoys building relationships to support our Service Retention team. This is a full-time opportunity and will report to the Manager of Service Process Development & Retention.

The selected candidate will implement, support, and assist in sustaining industry-leading parts and service processes to enhance dealer performance and customer satisfaction at the retail level.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Coach, train and present to dealers to help implement and maintain process Parts & Service standards
• Maintain consistent communication with Dealership, Zone & internal TCI staff, building strong support relationships with stakeholders
• Design, develop, and produce industry-leading Parts and Service programs, manuals, literature and guides
• Develop, upgrade and maintain all areas of dealership processes through collaboration with Zone Offices across Canada and our dealership partners
• Act as a subject matter expert for inter-departmental activities
• Assist with TCI's Parts and Service development programs through creation and delivery of presentations, reporting and field staff training
• Maintain and upgrade After Sales operations publications (i.e. operations manuals, policy and procedure manuals, program forms, bulletins and publications)
• Develop and maintain Parts and Service operational metrics, records and reports including periodic analysis
• Manage key After Sales projects from initial planning to launch in partnership with relevant stakeholders (i.e. Dealer Technology, Marketing, Sales, Connected Vehicle Technologies, etc.)
• Assist department management with objectives, budget, reports, presentations, etc.

What You’ll Bring:

• Bilingual in French and English is a requirement
• University Degree/College Diploma in Business or a related discipline
• Valid G Driver’s License holder
• 5 years’ experience in retail Automotive Parts and/or Service Operations
• 2 years’ experience at the automotive wholesale level is an asset
• Excellent communication skills with the ability to present confidently
• Strong customer service focus with the ability to build successful partnerships
• High proficiency with Microsoft office applications (Outlook, Excel, PowerPoint, Access, Project, etc)
• Strong DMS and CRM knowledge/background is an asset
• Strong data analysis proficiency is an asset
• Strong time management, organizational & administrative skills
• Proven ability to initiate and improve work processes to increase efficiencies
• Willing to travel within Canada
• Open to relocation to Vancouver, Calgary, Montreal or Halifax is an asset

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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