Job Description Primary Responsibilities Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed. Evaluate how the recommended enhancements are expected to impact KPIs. Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment. Develop and deliver change management plans for new o9 feature releases. Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing. Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys. Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap. Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams. Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews). Recommend release timing and sequencing for promoting new functionality into the o9 production environment. Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths. Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current. Partner with Modelling SMEs during testing to validate functionality and solution performance as required. Qualifications Required Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field 2+ years of experience in a demand planning and/or forecasting role Demonstrated ability to manage cross-functional relationships with internal and external stakeholders Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook) Preferred Experience in a large-scale Food & Beverage (CPG) manufacturing environment Experience with o9 Demand Planning (or similar forecasting/planning platforms) Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories) Experience providing day-to-day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination) Skills/Abilities: Growth mindset with a self-starter mentality; takes ownership and drives work to completion Strong attention to detail and commitment to quality in analysis and execution Proven problem-solving skills with the ability to troubleshoot issues and propose practical solutions High learning agility and adaptability in a fast-paced, evolving environment Demonstrated critical thinking and sound judgment when evaluating options and tradeoffs Strong data analysis and interpretation skills; able to translate insights into clear recommendations Strong presentation, storytelling, and verbal/written communication skills for both technical and non-technical audiences Strong interpersonal skills and ability to collaborate effectively within cross-functional teams Enthusiasm for leveraging AI/automation to accelerate requirements-to-release delivery (e.g., improving documentation, testing, and stakeholder alignment) Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Chicago/Aon Center, Pittsburgh/PPG, Toronto Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.