We are seeking a Freight Forwarding Logistician to join our Saint John operations. This role is ideal for a detail-oriented, customer-focused logistics professional who is passionate about execution excellence and building strong relationships. The successful candidate will coordinate day-to-day freight forwarding shipments, manage documentation and milestone tracking, and support continuous improvement initiatives to enhance service, quality, and efficiency within the Freight Forwarding Department.

What We Offer
We’re committed to supporting your success—both professionally and personally. Here’s what you can expect as part of our team:

• Competitive compensation, including quarterly performance bonuses

• Comprehensive benefits package: company-matched RRSP, health, dental, vision, prescription, life, and disability coverage

• Wellness supports and employee assistance: fitness reimbursement, employee recognition, and company discounts

• Workplace perks: free covered parking and an on-site fitness facility

• Excellent learning, professional development, and career growth opportunities in a collaborative, high-performance environment using modern tools and systems

Operational Execution

• Coordinate and execute end-to-end freight forwarding shipments (air and ocean) to meet service commitments, customer deadlines, and delivery requirements
• Prepare, review, and manage shipment documentation and coordinate customs clearance requirements as needed
• Participate in an on-call rotation to support operational continuity

Customer & Stakeholder Management

• Act as a key point of contact for customers, providing timely and professional responses to inquiries, updates, and service requests
• Build and maintain strong relationships with customers, carriers, customs brokers, and internal stakeholders to ensure accurate execution and on-time delivery
• Provide proactive shipment status updates and resolve issues quickly to maintain service levels and customer satisfaction

Business Growth & Continuous Improvement

• Stay current on market conditions (capacity, rates, and service changes) and share insights to support service decisions and customer expectations

• Support carrier sourcing and rate negotiation by obtaining pricing from carriers, forwarders, and service providers and preparing customer quotes when required

• Monitor shipment milestones using transportation/logistics systems and tools (tracking/tracing, exception management, coordination), providing timely updates and escalating issues proactively

• Successful completion of an undergraduate degree; a major in Business Administration or Commerce is an asset

• Experience in logistics, transportation, and/or freight forwarding is preferred; however, we will also consider new graduates with strong academic achievement and a demonstrated interest in supply chain and logistics

• A willingness to learn, take initiative, and grow in a fast-paced operational environment (training and mentorship provided)

• Strong systems aptitude and data literacy, with the ability to use operational tools and reports to support day-to-day decision-making and service performance

• Strong communication and negotiation skills, both written and verbal

• A customer-focused mindset with a proven ability to deliver on commitments and build lasting relationships

• Highly organized and detail-oriented with excellent follow-through

• Strong problem-solving skills and the ability to think on your feet

• Comfortable managing multiple priorities in a fast-paced environment

• Self-motivated, adaptable, and energized by a dynamic, team-based environment