Customer Success Associate
About the role
Customer Success Associate Location: Mississauga, ON (In-Office) Job Type: Full-time Department: Customer Success Salary Range: CAD $55,000 – $75,000 per year
About Zenduit
Zenduit is a global provider of fleet technology and IoT solutions headquartered in Mississauga, Canada. Our platform helps organizations manage vehicles, assets, and field operations more efficiently through connected software and hardware systems. Zenduit’s platform ecosystem combines GPS tracking, fleet cameras, asset tracking, sensors, and AI-driven analytics to improve safety, operational visibility, and efficiency across fleets. Our customers include transportation companies, logistics operators, construction fleets, municipalities, and enterprise organizations across North America, LATAM, and EMEA. Zenduit is a fast-growing technology company where early-career professionals gain hands-on exposure to real customer challenges, enterprise technology, and data-driven decision-making.
About the Role
Zenduit is hiring a Customer Success Associate to help customers successfully adopt and gain value from our fleet technology platform. This role is well suited for recent graduates and early-career professionals who enjoy working with customers, solving operational problems, and learning how technology improves business operations. The Customer Success Associate works directly with customers to understand their operational challenges and help them leverage Zenduit’s solutions to improve safety, visibility, and fleet performance. Customer Success at Zenduit is a proactive role focused on engagement, solution development, and long-term customer relationships.
You will work directly with customers to help them: adopt products successfully solve operational challenges improve workflows identify opportunities for greater value You will prepare for meetings, ask strong discovery questions, uncover business challenges, and recommend practical next steps. This is not a role for someone who simply waits for customer requests. This is a role for someone who enjoys: problem solving customer conversations operational thinking learning technology creating value
What You Will Do
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Help customers achieve outcomes You will: understand customer goals identify adoption gaps recommend next steps support workflow improvements increase product utilization
-
Conduct discovery conversations You will learn how to uncover: customer goals operational pain points workflow bottlenecks safety concerns reporting challenges visibility gaps
-
Prepare and lead customer reviews You will help create: success plans outcome reviews adoption summaries recommendation reports
-
Identify growth opportunities You will surface: referral opportunities expansion opportunities reorder opportunities training opportunities
-
Use AI to become more effective We expect Customer Success professionals to be AI-enabled. You should be excited to use AI for: meeting preparation customer research account summaries action plans meeting notes follow-up generation
What Success Looks Like In Your First 90 Days Customer portfolio assigned CRM maintained consistently Discovery framework mastered Outcome reviews completed Expansion opportunities identified AI workflows incorporated into daily work
You May Be A Fit If You enjoy helping customers ask thoughtful questions communicate clearly learn quickly use AI tools regularly are organized enjoy solving problems Skills and Qualifications Strong communication and relationship-building skills Proactive mindset with strong follow-up discipline Ability to analyze problems and recommend practical solutions Curiosity about technology and business operations Strong organizational skills and ability to manage multiple accounts Comfortable engaging with customers through calls, meetings, and presentations Previous experience in Customer Success is not required. We value strong communication skills, curiosity, and willingness to learn.
Education Applicants with degrees in the following fields are encouraged to apply: Engineering Computer Science Business
Similar Jobs
Customer Success Associate
About the role
Customer Success Associate Location: Mississauga, ON (In-Office) Job Type: Full-time Department: Customer Success Salary Range: CAD $55,000 – $75,000 per year
About Zenduit
Zenduit is a global provider of fleet technology and IoT solutions headquartered in Mississauga, Canada. Our platform helps organizations manage vehicles, assets, and field operations more efficiently through connected software and hardware systems. Zenduit’s platform ecosystem combines GPS tracking, fleet cameras, asset tracking, sensors, and AI-driven analytics to improve safety, operational visibility, and efficiency across fleets. Our customers include transportation companies, logistics operators, construction fleets, municipalities, and enterprise organizations across North America, LATAM, and EMEA. Zenduit is a fast-growing technology company where early-career professionals gain hands-on exposure to real customer challenges, enterprise technology, and data-driven decision-making.
About the Role
Zenduit is hiring a Customer Success Associate to help customers successfully adopt and gain value from our fleet technology platform. This role is well suited for recent graduates and early-career professionals who enjoy working with customers, solving operational problems, and learning how technology improves business operations. The Customer Success Associate works directly with customers to understand their operational challenges and help them leverage Zenduit’s solutions to improve safety, visibility, and fleet performance. Customer Success at Zenduit is a proactive role focused on engagement, solution development, and long-term customer relationships.
You will work directly with customers to help them: adopt products successfully solve operational challenges improve workflows identify opportunities for greater value You will prepare for meetings, ask strong discovery questions, uncover business challenges, and recommend practical next steps. This is not a role for someone who simply waits for customer requests. This is a role for someone who enjoys: problem solving customer conversations operational thinking learning technology creating value
What You Will Do
-
Help customers achieve outcomes You will: understand customer goals identify adoption gaps recommend next steps support workflow improvements increase product utilization
-
Conduct discovery conversations You will learn how to uncover: customer goals operational pain points workflow bottlenecks safety concerns reporting challenges visibility gaps
-
Prepare and lead customer reviews You will help create: success plans outcome reviews adoption summaries recommendation reports
-
Identify growth opportunities You will surface: referral opportunities expansion opportunities reorder opportunities training opportunities
-
Use AI to become more effective We expect Customer Success professionals to be AI-enabled. You should be excited to use AI for: meeting preparation customer research account summaries action plans meeting notes follow-up generation
What Success Looks Like In Your First 90 Days Customer portfolio assigned CRM maintained consistently Discovery framework mastered Outcome reviews completed Expansion opportunities identified AI workflows incorporated into daily work
You May Be A Fit If You enjoy helping customers ask thoughtful questions communicate clearly learn quickly use AI tools regularly are organized enjoy solving problems Skills and Qualifications Strong communication and relationship-building skills Proactive mindset with strong follow-up discipline Ability to analyze problems and recommend practical solutions Curiosity about technology and business operations Strong organizational skills and ability to manage multiple accounts Comfortable engaging with customers through calls, meetings, and presentations Previous experience in Customer Success is not required. We value strong communication skills, curiosity, and willingness to learn.
Education Applicants with degrees in the following fields are encouraged to apply: Engineering Computer Science Business