ServiceNow Business Analyst
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
ServiceNow Business Analyst
Role Summary
The Business Analyst will support requirements discovery, process analysis, data mapping, stakeholder workshops, user story development, and UAT coordination for the Flexera to ServiceNow migration initiative. The role will act as a bridge between business stakeholders, technical teams, data migration teams, and ServiceNow delivery teams across ITAM, SAM, HAM, and CMDB workstreams.
Key Responsibilities:
Conduct stakeholder workshops to gather, document, and validate business, functional, migration, reporting, and operational requirements. Analyze current-state Flexera processes and data structures and support the definition of future-state ServiceNow processes. Create and maintain user stories, acceptance criteria, process flows, data mapping documents, functional design notes, and UAT scenarios. Coordinate with CMDB, SAM, HAM, integration, and project teams to clarify requirements, dependencies, data issues, and key decisions. Support data migration validation, reconciliation activities, test planning, UAT execution, defect triage, and business sign-off processes. Prepare project status inputs, meeting minutes, decision logs, requirements traceability matrices, and operational readiness documentation. Support training activities, knowledge transfer sessions, change impact assessments, and post-go-live hypercare activities.
Required Technical Skills:
Business analysis experience in ServiceNow, ITSM, ITAM, CMDB, or enterprise platform transformation initiatives. Strong experience in requirements gathering, stakeholder facilitation, process mapping, user story creation, and acceptance criteria definition. Understanding of ITAM, SAM, HAM, CMDB governance, asset lifecycle management, software licensing, and migration concepts. Experience supporting data mapping, UAT planning, defect triage, requirements traceability, and operational readiness documentation. Ability to translate business requirements into clear and concise functional specifications for ServiceNow delivery teams.
Preferred Skills: Experience in Flexera to ServiceNow migration projects or ITAM/SAM/HAM migration initiatives. Experience working in banking, financial services, or other regulated enterprise environments. Experience defining reporting requirements, dashboards, data quality controls, and audit evidence documentation.
Required Certification: ITIL 4 Foundation
Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) Certified Scrum Master (CSM)
Experience Requirements: Hands-on experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support. Experience working in Agile/Scrum delivery environments. Experience in Flexera to ServiceNow migration projects is highly preferred. Experience working in banking, financial services, or large-scale enterprise transformation programs is preferred.
Salary Range - CA$ 90,000 - CA$ 110,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
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ServiceNow Business Analyst
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
ServiceNow Business Analyst
Role Summary
The Business Analyst will support requirements discovery, process analysis, data mapping, stakeholder workshops, user story development, and UAT coordination for the Flexera to ServiceNow migration initiative. The role will act as a bridge between business stakeholders, technical teams, data migration teams, and ServiceNow delivery teams across ITAM, SAM, HAM, and CMDB workstreams.
Key Responsibilities:
Conduct stakeholder workshops to gather, document, and validate business, functional, migration, reporting, and operational requirements. Analyze current-state Flexera processes and data structures and support the definition of future-state ServiceNow processes. Create and maintain user stories, acceptance criteria, process flows, data mapping documents, functional design notes, and UAT scenarios. Coordinate with CMDB, SAM, HAM, integration, and project teams to clarify requirements, dependencies, data issues, and key decisions. Support data migration validation, reconciliation activities, test planning, UAT execution, defect triage, and business sign-off processes. Prepare project status inputs, meeting minutes, decision logs, requirements traceability matrices, and operational readiness documentation. Support training activities, knowledge transfer sessions, change impact assessments, and post-go-live hypercare activities.
Required Technical Skills:
Business analysis experience in ServiceNow, ITSM, ITAM, CMDB, or enterprise platform transformation initiatives. Strong experience in requirements gathering, stakeholder facilitation, process mapping, user story creation, and acceptance criteria definition. Understanding of ITAM, SAM, HAM, CMDB governance, asset lifecycle management, software licensing, and migration concepts. Experience supporting data mapping, UAT planning, defect triage, requirements traceability, and operational readiness documentation. Ability to translate business requirements into clear and concise functional specifications for ServiceNow delivery teams.
Preferred Skills: Experience in Flexera to ServiceNow migration projects or ITAM/SAM/HAM migration initiatives. Experience working in banking, financial services, or other regulated enterprise environments. Experience defining reporting requirements, dashboards, data quality controls, and audit evidence documentation.
Required Certification: ITIL 4 Foundation
Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) Certified Scrum Master (CSM)
Experience Requirements: Hands-on experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support. Experience working in Agile/Scrum delivery environments. Experience in Flexera to ServiceNow migration projects is highly preferred. Experience working in banking, financial services, or large-scale enterprise transformation programs is preferred.
Salary Range - CA$ 90,000 - CA$ 110,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.