Training & Organizational Development Specialist

Location: Stouffville, Ontario

Salary: $70,000 - $85,000 per year

Position Type: Full-Time, Permanent

Benefits: RRSP & DPSP Matching Program, Wellness Account, Leadership Development Opportunities, Career Advancement Opportunities

About Betz Pools

Founded in 1945, Betz Pools is one of Canada's most respected names in luxury swimming pools, backyard living, retail pool products, and white-glove maintenance services. As we continue to expand across Ontario and prepare for future growth through franchising, we are seeking an exceptional individual to help build and strengthen our learning, development, and organizational effectiveness programs.

 

This is not a traditional training role.  This is a business improvement role responsible for developing people, improving processes, and creating systems that support operational excellence, accountability, and consistent delivery of the Betz Standard across employees, contractors, and future franchisees.

 

Position Summary

Reporting to the Director of Service, the Training & Organizational Development Specialist will lead the development and implementation of training, onboarding, leadership development, and organizational effectiveness initiatives across the company.

 

The successful candidate will partner with leaders throughout the organization to identify performance gaps, develop learning solutions, improve process adoption, and strengthen workforce capability. This role will also support the continued development of Betz University and future franchise training systems.

 

What Success Looks Like

Within your first 12 months, you will:

• Establish a structured learning and development framework across the organization. • Build and maintain a centralized training library, SOP repository, and knowledge base. • Improve onboarding effectiveness for employees, contractors, and franchisees. • Develop role-specific learning paths, competency frameworks, and leadership development programs. • Support the continued development of Betz University. • Improve SOP adoption and operational consistency across departments. • Create training scorecards, reporting, and effectiveness measures. • Build scalable learning systems capable of supporting future franchise expansion.

 

Key Responsibilities

Learning & Development

• Design and maintain onboarding, training, and development programs for employees, contractors, and franchisees. • Develop training materials, learning paths, assessments, and operational resources. • Facilitate training sessions, workshops, and development programs. • Ensure training content remains aligned with company standards, processes, and operational requirements.

 

Organizational Development

• Partner with leaders to identify capability gaps and development opportunities. • Support leadership development, workforce planning, succession planning, and performance improvement initiatives. • Assist with change management efforts and organizational development projects. • Promote a culture of continuous learning, accountability, and operational excellence.

 

Operational Excellence Support

• Support implementation of new processes, systems, and operational initiatives. • Evaluate training effectiveness and recommend continuous improvements. • Promote consistency and adherence to company standards and procedures. • Assist in reducing recurring operational issues through targeted learning and development initiatives.

 

Contractor & Franchise Development

• Support onboarding and development programs for contractors and future franchisees. • Assist in maintaining standards, certifications, and training requirements. • Support continuous improvement initiatives across the contractor and franchise network. • Reinforce consistent delivery of the Betz Standard.

 

Reporting & Analytics

• Track training participation, completion rates, and effectiveness metrics. • Develop training dashboards and performance reports. • Identify recurring knowledge gaps and development opportunities. • Provide recommendations to improve workforce capability and organizational performance.

 

Qualifications

Required

• 3+ years of experience in Learning & Development, Organizational Development, Training, Human Resources, Workforce Development, Operations Excellence, or a related field. • Experience designing and implementing training programs, development frameworks, or performance improvement initiatives. • Strong facilitation, coaching, presentation, and communication skills. • Strong organizational and project management abilities. • Experience collaborating with leaders across multiple departments. • Strong analytical and problem-solving skills. • Proficiency with Microsoft Office and digital learning tools. • Valid G Driver's License and ability to travel between company locations as required.

 

Preferred

• Experience within service, trades, construction, retail, franchising, or field service environments. • Experience developing SOPs, process documentation, and operational training programs. • Knowledge of adult learning principles, instructional design, and change management practices. • Experience supporting leadership development initiatives. • Experience working within EOS (Entrepreneurial Operating System). • Experience with Learning Management Systems (LMS) or knowledge management platforms.

 

The Ideal Candidate

You are a builder.  You enjoy creating systems, processes, and development programs where they do not currently exist. You understand that sustainable performance comes from clear expectations, effective training, strong leadership, and accountability.

 

You are equally comfortable facilitating a workshop, developing a training program, documenting a process, coaching a leader, or helping operational teams solve performance challenges.