Education: Bachelor's degree. or equivalent experience. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Conduct quality audits . Develop quality management and quality assurance standards. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Plan the re-organization of operations. Supervise staff. Train staff. Manage knowledge. Offer mentoring. Direct and advise staff in the development and implementation of service quality assessment strategies. Supervision: 1 to 2 people. Computer and technology knowledge: MS Excel. MS Access. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Accurate. Flexibility. Judgement. Organized. Team player. Screening questions: Do you have experience working in this field?. Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Health benefits: Health care plan.