Job Description What is the opportunity? Reporting to the Senior Manager, Investigations this position is responsible for leading, developing and managing all aspects of post settlement investigation activities for Wire Payments Investigations. Provides support, guidance and direction to employees and service partners. The Bilingual Assistant Manager Wire Investigations is responsible for providing leadership and direction to the team and monitors overall workflow. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles. What will you do? Providing analyses of budgets, project proposals, and business trends in multiple administration areas. Providing effective solutions to administrative business challenges. Participating in development of tactical plans and programs for the organization. Planning, developing, organizing, implementing and directing the organization's administrative function and performance. Track service gaps/client impact errors, performing root cause analysis as required to close gaps improving service and optimizing operational efficiency. Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused routines that will minimize Operational Risk associated with Sundry Losses/Operational Risk Event. Real time monitoring and redistribution of work in Intellitracs queue and generic mailboxes. Proactively identify gaps and initiate action to improve overall team performance. Ensure all established SLAs and procedures are adhered to. Effectively communicate with Clients, Service Partners and Relationship Managers in handling and resolving inquiries. Conduct Quality Control Assurance, utilizing a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness and consistency. What do you need to succeed? Must-have: 2+ years of experience in accounting, financial operations, or investigations. Strong analytical, problem-solving, and communication skills; ability to work independently and in teams. People management and coaching experience. Understanding of operational risk and controls. Bilingual proficiency in English and French, demonstrated ability to communicate clearly with diverse stakeholders in both languages. Nice-to-have: Experience working in financial institutions or the banking sector. Familiarity with financial regulations. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to building close relationships with clients Access to a variety of job opportunities across business and geographies Job Skills Active Learning, Communication, Customer Service, Decision Making, Detail-Oriented, Effectiveness Measurement, Leadership, Operational Delivery, People Management, Performance Management (PM), System Applications, Taking Initiative, Team Performance Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-05 Application Deadline: 2026-07-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.