Posting Date: May 15, 2026, 10:04:53 AM

Primary Location: Ontario-Ottawa

Job Type: Contract

Schedule: Full-time

Application deadline: May 29, 2026

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Senior Digital Adoption Specialist (contract - 19 months)

Employment Type: Contract

Compensation Details**:**

• Service Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences.

Location:

• Export Development Canada operates in a hybrid work environment, with a current requirement of twoin-office days per week, increasing to three days per week in September 2026 (subject to change).
• This role can be performed from EDC’s headquarters in Ottawa.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

As EDC works to make Canada and the world better through trade, Digital Technology Services helps the organization deliver by providing secure, reliable digital experiences that enable modern ways of working.

Within Technology Operations & Services, the Workplace Solutions / Digital Employee Experience (DEE) is EDC’s digital employee experience hub, empowering colleagues by integrating and promoting innovative workplace technologies and building a fearless digital culture. Our team bridges the gap between technology and day-to-day work by driving adoption of the Microsoft 365 suite (including M365 Copilot) through practical enablement, engaging learning experiences, and data-informed improvement. By strengthening digital proficiency and reducing friction in how employees get support and utilize digital tools, we help unlock the productivity enhancements that support EDC’s 2030 strategy and our ability to deliver outcomes with speed and impact.

What you will be doing:

Enterprise-wide M365 Copilot enablement:

• Support the roll-out of M365 Copilot and associated generative AI capabilities across EDC through role-based enablement, learning paths, and practical “how-to” guidance.
• Develop and maintain engaging learning materials (job aids, micro-learning, demos, prompt guidance) that help employees integrate Copilot into everyday workflows and improve proficiency.
• Partner with stakeholders (e.g., Communications, Change Management, Learning and Development, business and operations groups) to plan adoption moments such as office hours, learning events, and targeted sessions.
• Facilitate workshops with business and operations teams to uncover high-value AI use-cases and work with our Digital Workplace and AI CoE teams to move use-cases from ideation to delivery.

Drive adoption of M365 suite and productivity tools:

• Design and deliver practical enablement that builds employee proficiency across the M365 toolset, using multiple channels and formats (live sessions, self-serve content, intranet/Viva resources).
• Create memorable, user-friendly content and campaigns that accelerate adoption and help employees self-serve effectively.

Strengthen the Digital Employee Experience at EDC:

• Contribute to NEXUS outcomes by supporting initiatives that improve end-user experience through better enablement, proactive engagement, and practical guidance that reduces friction in how employees work.
• Help build and energize communities (e.g., Digital Champions networks, Viva Engage communities) to amplify peer learning, share success stories, and reduce “us vs. them” barriers between business and technology teams.

Measure outcomes and continuously improve adoption programs:

• Define measurable outcomes for adoption initiatives (e.g., participation, satisfaction, usage lift, qualitative feedback), and use insights to refine content, coaching, and campaigns.
• Analyze the adoption of metrics and end-user sentiment to make informed recommendations and prioritize continuous improvements.

What we are looking for:

• Post-secondary degree in a related field, which could include Computer Science, Business Administration, Marketing or Communications.
• Minimum 5 years of progressive experience in digital enablement, change management or technology adoption roles.
• Demonstrated experience acting as the primary lead for external partners supporting enterprise adoption initiatives, including defining scope and success criteria, governing delivery, managing dependencies and risks, and ensuring partner contributions drive measurable adoption outcomes.
• Hands-on experience with Microsoft Copilot or other AI Technology, and helping business teams adopt AI into their Ways of Working, even better if you have experience with Agentic AI solutions and Copilot Studio.
• Proven ability to design, lead, and evolve enablement and change programs, including program and initiative planning, development of adoption strategies and roadmaps and continuous improvement based on insights and feedback.
• Comfort with measurement: defining outcomes, collecting data, and using insights to improve programs.
• Proven ability to build trust, communicate effectively and drive alignment across functional groups, experience working with both leaders and individual contributors.
• Experience with IT Service Management and ITSM / ticketing tools (e.g. Service Now, JIRA).

What will make you stand out:

• Experience building Communities of Practice (Champions networks, peer learning communities) and sustaining community engagement.
• Experience applying formal change management frameworks (e.g., Prosci, ADKAR, or similar methodologies) to support sustained behavior change, stakeholder engagement, and technology adoption outcomes.
• Business Analyst / Business Relationship Management certification (BRMP, CBAP or other) and/or the ability to facilitate stakeholder working sessions and turn requirements into outcomes.
• Experience working in a Digital Employee Experience or Digital Adoption team - moving beyond reactive support to proactive design, improving employee experience through XLA development, implementing voice-of-the-employee insights and development of adoption analytics.
• Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca*. We are here to support you every step of the way.*

May 29, 2026, 10:59:00 PMCandidates must meet the requisite government security screening requirements.