De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Position Summary: IT Applications Analyst (Student/Co-op)

As an IT Applications Analyst Student/Co-op in the aerospace industry, you will support the day-to-day operation of enterprise applications used across engineering, manufacturing, supply chain, and maintenance (e.g., ERP, PLM, MES, CRM, MRO/CMMS, and other SaaS and On-Prem platforms). You will triage tickets, analyze issues, assist with configuration and enhancements, and support testing and releases in an environment that values documentation discipline, traceability, and controlled change. Working with business partners and IT teams, you will help translate user needs into clear requirements, document solutions, and contribute to application reliability, security, and compliance.

Essential Functions

Application Support & Operations

• Triage and resolve application incidents and service requests using the ServiceNow ITSM/ticketing tool; escalate appropriately and communicate status and timelines.
• Investigate and troubleshoot application issues by interacting with the end user, reviewing logs, reproducing defects, validating data across integrated systems, and coordinating with vendors/key business-side owners to implement fixes or workarounds.
• Support routine application administration and configuration changes (e.g., access requests, master data updates, workflow/config parameter changes) following documented procedures, configuration control, and change approval.
• Assist with monitoring application health (jobs/queues, integrations, interfaces) and help identify trends/opportunities for proactive improvements to reduce downtime and rework.
• Maintain system configuration documentation and knowledge articles, creating new as required.

Business & Systems Analysis

• Elicit and document requirements by partnering with stakeholders; help translate needs into user stories/functional specs with clear acceptance criteria and traceability to business and compliance needs.
• Document processes, data flows, and configuration decisions (SOPs/work instructions where applicable) to support supportability, training, and audit-ready records.
• Support root-cause analysis (RCA) and contribute to problem management by identifying patterns and recommending corrective/preventive actions.

Data, Reporting & Integration Support

• Write and optimize basic SQL queries to support troubleshooting, validation, and reporting.
• Assist with data imports/exports, integrations, and interfaces (e.g., file-based or API-based) between systems.
• Perform data reconciliation and validation checks to help ensure data accuracy and integrity across applications.

Testing, Change & Release Support

• Assist with test planning and execution (unit, regression, and UAT support) and document results and defects.
• Support change management by preparing implementation and rollback steps, coordinating cutovers with operations, validating outcomes post-deployment, and contributing to release notes/user communications.
• Follow information security and compliance practices (least privilege, data classification/handling) and support access reviews and audit requests; comply with any applicable export control/controlled goods requirements.

Collaboration & Continuous Improvement

• Collaborate with business partners, developers, and vendors to deliver enhancements and maintain stable, well-supported applications.
• Participate in stand-up meetings, backlog management sessions and contribute to continuous improvement of support processes and documentation.
• Identify opportunities to automate repeatable tasks (scripts, workflows, reporting) to improve operational efficiency and user experience.

Qualifications

• Currently enrolled in a degree/diploma program in Computer Science, Software Engineering, Information Systems, or a related field.
• Foundational knowledge of application support concepts (incidents, service requests, problem management).
• Basic programming/scripting experience (e.g., Python, C#, Java, JavaScript, or PowerShell) and willingness to learn new tools quickly.
• Basic SQL skills for querying and validating data.
• Strong communication skills with the ability to explain technical issues in clear, user-friendly language.
• Strong analytical skills, attention to detail, and a customer-service mindset.

Preferred Qualifications

• Exposure to ticketing/ITSM tools (e.g., ServiceNow) and Agile tools (e.g. DevOps).
• Understanding of software development methodologies (e.g. Agile, DevOps)
• Exposure to cloud platforms (Azure) and identity/access concepts (MFA, RBAC/least privilege).
• Exposure to aerospace/manufacturing applications and processes (e.g., PLM, MES, CMMS/MRO, quality management, supply chain) through coursework, projects, labs, or prior co-op/internship work.
• Familiarity with configuration management concepts (engineering change requests/orders, BOMs, revisions) and the importance of traceability.

Why work at De Havilland?

De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.

• Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
• We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
• Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
• With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.

In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:

• Competitive wages
• Paid vacation
• Extended health benefits (medical, dental, vision, paramedical)
• Life insurance
• RRSP/DPSP Plan
• Employee and family assistance program

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.