Senior Manager, Business Management and Initiatives
Top Benefits
About the role
Job Description What is the opportunity? We are seeking a Sr Manager, Business Management and Initiatives professional to serve as a critical support resource for the PH&N IC branch network. This role combines operational expertise and strategic thinking to drive business efficiency, support technology initiatives, and enhance operational excellence. You will play a pivotal role in standardizing best practices, enabling branch network operations, and delivering operational insights that inform key business decisions. Be the first point of contact for escalation and resolution of issues from the front office What will you do? Be the first point of contact for front office teams to resolve client issues Document operational processes and procedures to capture and store internal controls Coordinate design phases for development projects, identifying and resolving issues Display strong judgment and knowledge of products, transactional flows, and front operations Liaise with RBC internal and external auditors on policy issues, interpretations, and improvements Provide business exceptions with risk mitigation and clear reasoning Develop overall communication and training strategies for project initiatives Guide teams to solve significant problems and develop recommendations for management Effectively communicate and build rapport with management, stakeholders, and team members Proactively share best practices with team members and the PH&N IC branch network Develop strong relationships with senior leaders across PH&N, RBC IT, Operations, Compliance, and Risk Management Embrace organizational change at individual and team levels What do you need to succeed? Must-Have Skills Solid knowledge of key systems including COB, MACS, Salesforce and similar platforms Above-average proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint) Demonstrated ability to adopt and learn new policies and IT tools quickly Strong capability to design business and analytical solutions using various techniques and tools Experience in assessing key business processes from an operations perspective Proficiency in documenting processes using business process modeling tools Strong communication skills with ability to interpret and improve processes and procedures as well as build strong, strategic relationships with stakeholders across operations and business initiatives Expertise in conflict and issue resolution with ability to escalate appropriately Ability to identify, create, and track opportunities for building efficiencies Strong judgment and decision-making capabilities Experience managing complex matters of large scope and importance Capability to develop roadmaps for best practice evolution and continuous improvement Nice-to have 7-10+ years of experience in business analysis, operations, or related roles Demonstrated track record in leading organizational transformation or process improvement initiatives Experience in the financial services, banking, or wealth management sector Background in managing multiple concurrent projects with significant business impact What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Adaptability, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Professional Presentation Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-02 Application Deadline: 2026-07-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $90,000.00 - $140,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
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Senior Manager, Business Management and Initiatives
Top Benefits
About the role
Job Description What is the opportunity? We are seeking a Sr Manager, Business Management and Initiatives professional to serve as a critical support resource for the PH&N IC branch network. This role combines operational expertise and strategic thinking to drive business efficiency, support technology initiatives, and enhance operational excellence. You will play a pivotal role in standardizing best practices, enabling branch network operations, and delivering operational insights that inform key business decisions. Be the first point of contact for escalation and resolution of issues from the front office What will you do? Be the first point of contact for front office teams to resolve client issues Document operational processes and procedures to capture and store internal controls Coordinate design phases for development projects, identifying and resolving issues Display strong judgment and knowledge of products, transactional flows, and front operations Liaise with RBC internal and external auditors on policy issues, interpretations, and improvements Provide business exceptions with risk mitigation and clear reasoning Develop overall communication and training strategies for project initiatives Guide teams to solve significant problems and develop recommendations for management Effectively communicate and build rapport with management, stakeholders, and team members Proactively share best practices with team members and the PH&N IC branch network Develop strong relationships with senior leaders across PH&N, RBC IT, Operations, Compliance, and Risk Management Embrace organizational change at individual and team levels What do you need to succeed? Must-Have Skills Solid knowledge of key systems including COB, MACS, Salesforce and similar platforms Above-average proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint) Demonstrated ability to adopt and learn new policies and IT tools quickly Strong capability to design business and analytical solutions using various techniques and tools Experience in assessing key business processes from an operations perspective Proficiency in documenting processes using business process modeling tools Strong communication skills with ability to interpret and improve processes and procedures as well as build strong, strategic relationships with stakeholders across operations and business initiatives Expertise in conflict and issue resolution with ability to escalate appropriately Ability to identify, create, and track opportunities for building efficiencies Strong judgment and decision-making capabilities Experience managing complex matters of large scope and importance Capability to develop roadmaps for best practice evolution and continuous improvement Nice-to have 7-10+ years of experience in business analysis, operations, or related roles Demonstrated track record in leading organizational transformation or process improvement initiatives Experience in the financial services, banking, or wealth management sector Background in managing multiple concurrent projects with significant business impact What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Adaptability, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Professional Presentation Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-02 Application Deadline: 2026-07-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $90,000.00 - $140,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.