The Sr. Analyst, o9 Demand Capabilities supports North America’s end-to-end forecasting digital transformation by serving as the subject-matter expert for enhancements to the o9 Demand Planning tool. This role partners with business and technical stakeholders to gather requirements, test and validate new functionality, and lead deployment and end-user adoption of new o9 capabilities. Working in an Agile-at-Scale digital pod, the role executes the forecasting product roadmap and delivers quarterly objectives in collaboration with Demand Planning, IT, Data/ML Engineering, Sales, Marketing, and Supply Chain to increase automation and improve planning efficiency.

Job Description

Primary Responsibilities

Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed. Evaluate how the recommended enhancements are expected to impact KPIs. Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment. Develop and deliver change management plans for new o9 feature releases. Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing. Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys. Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap. Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams. Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews). Recommend release timing and sequencing for promoting new functionality into the o9 production environment. Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths. Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current. Partner with Modelling SMEs during testing to validate functionality and solution performance as required.

Qualifications

Required

Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field 2+ years of experience in a demand planning and/or forecasting role Demonstrated ability to manage cross-functional relationships with internal and external stakeholders Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)

Preferred

Experience in a large-scale Food & Beverage (CPG) manufacturing environment Experience with o9 Demand Planning (or similar forecasting/planning platforms) Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories) Experience providing day-to-day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination)

Skills/Abilities

Growth mindset with a self-starter mentality; takes ownership and drives work to completion Strong attention to detail and commitment to quality in analysis and execution Proven problem-solving skills with the ability to troubleshoot issues and propose practical solutions High learning agility and adaptability in a fast-paced, evolving environment Demonstrated critical thinking and sound judgment when evaluating options and tradeoffs Strong data analysis and interpretation skills; able to translate insights into clear recommendations Strong presentation, storytelling, and verbal/written communication skills for both technical and non-technical audiences Strong interpersonal skills and ability to collaborate effectively within cross-functional teams Enthusiasm for leveraging AI/automation to accelerate requirements-to-release delivery (e.g., improving documentation, testing, and stakeholder alignment)

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range

$89,800.00 - $112,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

Benefits

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center, Pittsburgh/PPG, Toronto

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.