Salesforce Business Analyst
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Job Description:-
Skills and Responsibilities:
•Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. •Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucid chart. •System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. •Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. •Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. •Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development. •Required Qualifications & Skills• Salesforce Knowledge: Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. •Communication: Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. •Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). •Methodologies: Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. •Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
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Salesforce Business Analyst
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Job Description:-
Skills and Responsibilities:
•Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. •Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucid chart. •System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. •Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. •Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. •Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development. •Required Qualifications & Skills• Salesforce Knowledge: Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. •Communication: Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. •Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). •Methodologies: Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. •Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.