Director, Technology Operations - Seller Success
About the role
Position Summary... Drive the Marketplace flywheel by building capabilities, programs, and strategies that enable sellers to successfully launch, optimize, and profitably grow their businesses on the platform. Act as a key liaison between sellers, product teams, marketing, pricing, catalogue and operational stakeholders to improve seller success, customer experience, and Marketplace performance. What you'll do... This role may define, plan, and oversee large, cross-functional programs and initiatives. Responsibilities may include establishing program objectives, developing implementation plans, identifying risks and mitigation strategies, allocating resources, and monitoring progress to support successful delivery of business outcomes.
This role may manage program budgets, evaluate financial impacts, contribute to business cases, and support planning activities. Responsibilities may also include tracking performance measures, assessing results, forecasting potential challenges, and recommending improvements that enhance operational effectiveness and organizational performance.
This role may build collaborative relationships with stakeholders, facilitate alignment across diverse groups, and communicate complex information in a clear and concise manner. The role may also influence decision-making through data-informed recommendations, preparation of reports, and support for strategic initiatives and organizational priorities.
This role may contribute to business operations, process optimization, and continuous improvement efforts by applying knowledge of business practices, technology capabilities, and organizational objectives. Responsibilities may also include supporting talent development, fostering a culture of integrity and accountability, and promoting effective partnerships that help achieve business goals. Day to Day Responsibilities: Lead the go-to-market strategy and execution for new Marketplace features, programs, products, policies, and tools. Drive seller awareness, adoption, and engagement with initiatives that improve seller performance and business growth. Create organizational visibility and reporting on new feature launches, adoption metrics, and business impact. Monitor and analyze seller experience through Voice of Seller insights, research, and feedback mechanisms. Partner with Product, Operations, and Business teams to develop and execute action plans that improve seller satisfaction and experience metrics. Own seller communications for the Canada Marketplace, including newsletters, educational content, training programs, and Marketplace learning initiatives. Develop, manage, and optimize seller incentive programs and budgets to influence desired seller behaviors and improve business outcomes. Track incentive program effectiveness, measure ROI, and recommend investment strategies to maximize impact. Collaborate with Pricing teams to improve Marketplace offer quality, assortment competitiveness, and price positioning. Provide sellers with actionable business insights, performance analytics, and recommendations to accelerate GMV growth. Partner with Marketing teams across SEM, SEO, CRM, Affiliates, and Digital Performance channels to increase Marketplace offsite offer exposure and traffic. Work closely with Connect and Digital Experience teams to enhance offer visibility and discoverability across digital touchpoints (web and app) Identify and implement opportunities to improve item setup, onboarding, catalog quality, and seller workflow efficiency in partnership with Catalog teams. Drive initiatives to increase Marketplace ratings and reviews, improve review volume, freshness, quality, and overall customer trust. Establish performance metrics, monitor Marketplace health indicators, and provide regular reporting to leadership on seller success outcomes. Influence cross-functional stakeholders to prioritize initiatives that drive seller growth, operational excellence, and customer satisfaction. Qualifications: 8+ years of experience in eCommerce, Marketplace, Retail, Digital, or Seller Success. Proven track record of driving business growth through seller, vendor, or partner engagement programs. Strong strategic, analytical, and problem-solving skills with the ability to turn insights into action. Experience leading cross-functional initiatives and influencing senior stakeholders. Strong business acumen with experience managing budgets, incentives, and performance metrics. Passion for customer experience, seller success, and digital innovation. Excellent communication and relationship-building skills. Bachelor's degree in Business, Commerce, Marketing, or a related field. Preferred Qualifications Marketplace, platform, or digital ecosystem experience. Knowledge of pricing, digital marketing, catalog management, or seller operations. Experience scaling high-growth eCommerce or Marketplace businesses. Leadership Expectations:
Respect the Individual:
Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.
Similar Jobs
Director, Technology Operations - Seller Success
About the role
Position Summary... Drive the Marketplace flywheel by building capabilities, programs, and strategies that enable sellers to successfully launch, optimize, and profitably grow their businesses on the platform. Act as a key liaison between sellers, product teams, marketing, pricing, catalogue and operational stakeholders to improve seller success, customer experience, and Marketplace performance. What you'll do... This role may define, plan, and oversee large, cross-functional programs and initiatives. Responsibilities may include establishing program objectives, developing implementation plans, identifying risks and mitigation strategies, allocating resources, and monitoring progress to support successful delivery of business outcomes.
This role may manage program budgets, evaluate financial impacts, contribute to business cases, and support planning activities. Responsibilities may also include tracking performance measures, assessing results, forecasting potential challenges, and recommending improvements that enhance operational effectiveness and organizational performance.
This role may build collaborative relationships with stakeholders, facilitate alignment across diverse groups, and communicate complex information in a clear and concise manner. The role may also influence decision-making through data-informed recommendations, preparation of reports, and support for strategic initiatives and organizational priorities.
This role may contribute to business operations, process optimization, and continuous improvement efforts by applying knowledge of business practices, technology capabilities, and organizational objectives. Responsibilities may also include supporting talent development, fostering a culture of integrity and accountability, and promoting effective partnerships that help achieve business goals. Day to Day Responsibilities: Lead the go-to-market strategy and execution for new Marketplace features, programs, products, policies, and tools. Drive seller awareness, adoption, and engagement with initiatives that improve seller performance and business growth. Create organizational visibility and reporting on new feature launches, adoption metrics, and business impact. Monitor and analyze seller experience through Voice of Seller insights, research, and feedback mechanisms. Partner with Product, Operations, and Business teams to develop and execute action plans that improve seller satisfaction and experience metrics. Own seller communications for the Canada Marketplace, including newsletters, educational content, training programs, and Marketplace learning initiatives. Develop, manage, and optimize seller incentive programs and budgets to influence desired seller behaviors and improve business outcomes. Track incentive program effectiveness, measure ROI, and recommend investment strategies to maximize impact. Collaborate with Pricing teams to improve Marketplace offer quality, assortment competitiveness, and price positioning. Provide sellers with actionable business insights, performance analytics, and recommendations to accelerate GMV growth. Partner with Marketing teams across SEM, SEO, CRM, Affiliates, and Digital Performance channels to increase Marketplace offsite offer exposure and traffic. Work closely with Connect and Digital Experience teams to enhance offer visibility and discoverability across digital touchpoints (web and app) Identify and implement opportunities to improve item setup, onboarding, catalog quality, and seller workflow efficiency in partnership with Catalog teams. Drive initiatives to increase Marketplace ratings and reviews, improve review volume, freshness, quality, and overall customer trust. Establish performance metrics, monitor Marketplace health indicators, and provide regular reporting to leadership on seller success outcomes. Influence cross-functional stakeholders to prioritize initiatives that drive seller growth, operational excellence, and customer satisfaction. Qualifications: 8+ years of experience in eCommerce, Marketplace, Retail, Digital, or Seller Success. Proven track record of driving business growth through seller, vendor, or partner engagement programs. Strong strategic, analytical, and problem-solving skills with the ability to turn insights into action. Experience leading cross-functional initiatives and influencing senior stakeholders. Strong business acumen with experience managing budgets, incentives, and performance metrics. Passion for customer experience, seller success, and digital innovation. Excellent communication and relationship-building skills. Bachelor's degree in Business, Commerce, Marketing, or a related field. Preferred Qualifications Marketplace, platform, or digital ecosystem experience. Knowledge of pricing, digital marketing, catalog management, or seller operations. Experience scaling high-growth eCommerce or Marketplace businesses. Leadership Expectations:
Respect the Individual:
Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.