Education: Bachelor's degree. or equivalent experience. Work setting: Coffee shop. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Conduct quality audits . Develop quality management and quality assurance standards. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Supervise staff. Provide customer service. Train staff. Oversee development of communication strategies. Manage knowledge. Coaching. Offer mentoring. Plan and control budget and expenditures. Direct and advise staff in the development and implementation of service quality assessment strategies. Supervision: 16-20 people. Computer and technology knowledge: MS Word. MS Excel. MS Outlook. MS Office. Type of operation: Mixing, separating, filtering, melting and roasting. Type of industry experience: Food and beverages. Area of specialization: Market research. Experience: 5 years or more. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.