About the Role

As Digital Marketing & Loyalty Operations Manager, you’ll help guide Panago to be Canada’s most loved pizza company. You’ll own the day-to-day execution of our digital marketing engine — content calendar, publishing, community management, and reporting — while operating our loyalty and rewards program and the martech stack that powers it. You’ll be the bridge between brand strategy and daily execution, ensuring every channel runs on time, on brand, and backed by data. Activities & Impact

Content & Publishing: Own and execute the cross-channel content calendar, including: Social media content planning and scheduling across all brand channels Cross-platform publishing (organic and paid) aligned to campaign timelines Coordination with the creative team and freelancers on asset production Maintaining a consistent brand voice and messaging across all touchpoints

Community Management: Manage day-to-day engagement across all social channels — responding to comments, messages, and inquiries — and escalate service issues to the appropriate team. Reporting & Analytics: Produce monthly performance reports across social, paid, and loyalty channels with clear, actionable insights; define and track KPIs by channel and initiative. Loyalty & Rewards Program: Administer the day-to-day operation of the loyalty and rewards program, including configuration, member communications, and coordination with product/technology on improvements or issues. MarTech & 3rd-Party Apps: Manage the marketing technology stack — scheduling tools, loyalty platform, analytics, and CRM — including configuration, permissions, and first-level troubleshooting; act as primary point of contact with technology vendors. Paid & Organic Support: Execute and optimize paid social campaigns (Meta, TikTok, Pinterest) aligned to acquisition and retention goals; coordinate influencer and creator campaigns as needed. Qualifications & Experience

4-6 years of professional experience in digital marketing, with direct experience in at least two of: community management, loyalty/CRM, or martech administration. Experience managing paid media budgets of $10K+ per month. Proficiency with scheduling/reporting tools (Sprout Social, Hootsuite, or similar) and loyalty/CRM platforms. Proven ability to translate data into clear, actionable recommendations. Experience in retail, QSR, CPG, or multi-unit franchise environments is an asset. Strong organizational skills and ability to manage multiple channels and projects simultaneously. Excellent communication skills and a collaborative mindset. Who We Are Looking For

You are a self-starter who thrives with operational ownership and minimal supervision. You have a positive attitude and bring energy and enthusiasm to every project. You get things done, quickly, in a fast-paced environment. You are equally comfortable in the details of daily execution and in stepping back to identify what the data is telling you. You have a collaborative spirit and are comfortable working across teams and building strong relationships with external partners and vendors.

Why Join Panago?

Joining Panago means having the opportunity to make a meaningful national impact with one of Canada’s most recognized and trusted pizza brands. You’ll have the creative mandate to help shape how Canadians experience Panago, bringing bold ideas to life alongside a supportive, passionate, and innovative marketing team. We offer a competitive salary, comprehensive benefits, and opportunities for growth, on a team where your work can truly make an impact.

For a rewarding career, we also include:

Competitive salary and vacation benefits Comprehensive dental and extended health benefits Corporate support for paid community volunteering Learning opportunities, including support for training, self-development, and well-being Support for the work-life balance, including a flexible schedule A personal pizza allowance to share the pizza love with your friends and family

Additional Details

This position is hybrid with three days on site and two days remote, our head office is located in Abbotsford

Fairness, Opportunity & Growth

At Panago, we believe strong teams are built on fairness, respect, and merit. We hire people based on their skills, experience, work ethic, character, and potential to succeed. We support team members who are committed to growing, contributing, and performing at a high level. We want Panago to be a workplace where people are well supported, treated fairly, expectations are clear, and opportunity is tied to effort, capability, and results.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, employment and educational verification. We appreciate the interest and efforts of all applicants; however, only those short-listed as candidates will be contacted.