Duties, Responsibilities, Authority, and Accountabilities

Application Support and System Administration

• Provide first and second-level support for business applications and respond to system tickets across the organization.
• Investigate, troubleshoot, and resolve application issues or escalate as appropriate.
• Monitor ticket queues and prioritize requests based on business impact and urgency.
• Perform system administration activities including user setup, permissions, configurations, and maintenance.
• Coordinate with vendors and technical partners to resolve system-related issues.
• Maintain system documentation, support procedures, and knowledge articles.

Business Process Analysis and Continuous Improvement

• Work with business stakeholders to understand current processes and identify improvement opportunities.
• Gather, document, and validate business requirements.
• Support process mapping and workflow documentation.
• Conduct gap analysis and recommend practical system or process improvements.
• Assist in developing standard operating procedures and best practices.

Solution Delivery and Implementation Support

• Support implementation and enhancement projects across NetSuite, UKG, and other business systems.
• Assist with configuration, testing, and deployment activities.
• Participate in system integrations and data validation activities.
• Support user acceptance testing (UAT), defect tracking, and issue resolution.
• Assist with post-go-live stabilization and adoption activities.
• Support the development and deployment of reporting solutions, including Power BI integrations with NetSuite, UKG, and other enterprise systems.

Reporting and Data Support

• Create and maintain reports and dashboards to support business operations.
• Design, develop, and maintain Power BI dashboards and reports that provide actionable insights to business stakeholders.
• Support data validation and improve reporting accuracy.
• Assist with data cleanup, migration preparation, and governance activities.
• Help identify opportunities to automate reporting and operational processes.
• Manage and organize Power BI workspaces, datasets, and data refresh schedules to ensure reliable and up-to-date reporting.

Training and User Enablement

• Develop user guides, training materials, and system documentation.
• Deliver end-user training sessions and provide ongoing support.
• Promote system adoption and continuous improvement initiatives.
• Collect user feedback and recommend enhancements.

Cross-Functional Collaboration

• Collaborate with Finance, HR, IT, Real Estate, Business Development, and operational teams.
• Participate in workshops, requirement sessions, and project meetings.
• Communicate project updates and support status effectively.

Other

• Perform other duties as required.
• Adheres to and promotes Nch’ḵaỷ’s values (Leadership, Trust, Respect, Wisdom, Competence, and Passion).
• Contribute to a positive workplace culture as a team member.

Reporting Responsibilities and Authorities from Supervisor

• Information Systems Manager
• IT Director

PREFERRED QUALIFICATIONS

• Experience with NetSuite, UKG, Yardi an asset
• Certified Business Analysis Professional (CBAP), NetSuite ERP Consultant, or UKG-specific certification an asset  
• Knowledge of Project management and Process improvement methodologies
• Experience with Power BI for data visualization and dashboard creation.
• Proficiency in designing and implementing interactive dashboards to support business decision-making.

KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree in business administration, Information Systems, or a related field.
• 2–5 years of experience in Application Support, Systems Administration, Business Analysis, or related roles.
• Experience supporting ERP, HRIS, or enterprise applications.
• Strong analytical and troubleshooting skills.
• Experience documenting business requirements and workflows.
• Proficiency with Microsoft Office tools and business documentation.
• Familiarity with reporting and dashboard tools (Power BI preferred).
• Ability to manage multiple priorities and work independently.
• Strong communication and stakeholder engagement skills.
• Able to maintain a high degree of confidentiality.
• Flexible and adaptable in a changing environment.
• Previous experience working with First Nations is an asset; a strong desire to learn about and uphold Sḵwx̱wú7mesh values and teachings in a respectful manner is essential for this role