About the role
Who is Redstone, and What’s Our Mission? Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.
As a growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading… 🤞
Your Role in Our Journey: The Account Manager brings a high level of organization, strategic planning, relationship management, and leadership to client services. Reporting to the Manager of Client Services, this role is responsible for managing a portfolio of association clients, serving as the primary point of contact and trusted advisor for each account, ensuring exceptional service delivery from the full account team and alignment with client goals.
Your role in action: Association Management Customer satisfaction, and acting a point of contact for client needs Managing the high-level and daily needs of a varied portfolio of clients Building strong, trusting relationships with clients and their stakeholders and managing volunteers Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery Preparing and delivering weekly/monthly reporting to clients and management as needed Board/committee meeting planning, minute-taking and follow-up on actions items Maintaining up-to-date databases (sponsorship, attendee, membership, etc.) Stepping in to support challenging situations if they arise, and keeping Director apprised on progress, challenges, etc. Lead and manage general communication needs, email campaigns and website updates Ongoing learning of new tools, software, and best practices to improve personal job performance and client efficiency on an ongoing basis Completion of other tasks essential to the successful delivery of scope and/or at Managements’ request Executive Director Services This position may also involve assignment to 1-2 client portfolios (as part of the accounts you are responsible for above, not in addition to) to lead at an executive level. Some executive-level services include: Developing and executing annual project plans, delegation within the internal team, overseeing and ensuring accountability on delivering from the entire team Annual planning, including budget development and management, and assisting with governance and or business development Confidently and accurately supporting leadership of boards in governance proceedings, and presenting reports to the board on behalf of Redstone/client team
You’ll Thrive in this Role if: You have a Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field; You excel at building and maintaining trusted relationships with clients, stakeholders, and internal teams; You have 8+ years of relevant, association or board leadership experience; You are highly organized and can successfully manage multiple accounts, priorities, and deadlines simultaneously.
Serious Bonus Points if: You have experience working with association management companies, or agencies; and/or You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.
About Redstone Agency Inc.
At Redstone Agency Inc. we manage events and associations, professionally, strategically, and globally. Our mission is to drive growth in our clients’ organizations and make a positive impact in the communities they serve. How?
We identify and address areas of untapped potential in operations and management practices. We develop strong partnerships and integrate seamlessly with your team to set the strategic direction of your organization. We combine industry-leading methods and processes with an unparalleled team of professionals so your organization can thrive.
Your success is critical to ours.
Everything we do stems from our ‘core four’ values; they provide the foundation for what we do, how we do it, and most importantly, why we do it.
IMPACT - Producing results that make a positive IMPACT on our team, for our clients, and in their communities is what drives us everyday.
TRUST - Establishing and maintaining TRUST between our team members, our clients, and our partners allows us to work together efficiently to achieve big goals.
EXTRA MILE - Going the EXTRA MILE means we always surpass expectations – anticipating needs in advance, rejecting what is ‘simply acceptable’, and striving for ‘the best possible’.
PEOPLE - Being appreciative and respectful of all the PEOPLE we work with makes for stronger relationships and better results.
We’re establishing The Redstone Way within the industry and believe that we are on to something really great. If you embody our ‘core four’ values and want to get in on the ground floor to contribute to truly meaningful work, we want to hear from you.
Follow us on Twitter and Instagram: @RedstoneAgency Send us an email at hello[at]redstoneagency.ca
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About the role
Who is Redstone, and What’s Our Mission? Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.
As a growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading… 🤞
Your Role in Our Journey: The Account Manager brings a high level of organization, strategic planning, relationship management, and leadership to client services. Reporting to the Manager of Client Services, this role is responsible for managing a portfolio of association clients, serving as the primary point of contact and trusted advisor for each account, ensuring exceptional service delivery from the full account team and alignment with client goals.
Your role in action: Association Management Customer satisfaction, and acting a point of contact for client needs Managing the high-level and daily needs of a varied portfolio of clients Building strong, trusting relationships with clients and their stakeholders and managing volunteers Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery Preparing and delivering weekly/monthly reporting to clients and management as needed Board/committee meeting planning, minute-taking and follow-up on actions items Maintaining up-to-date databases (sponsorship, attendee, membership, etc.) Stepping in to support challenging situations if they arise, and keeping Director apprised on progress, challenges, etc. Lead and manage general communication needs, email campaigns and website updates Ongoing learning of new tools, software, and best practices to improve personal job performance and client efficiency on an ongoing basis Completion of other tasks essential to the successful delivery of scope and/or at Managements’ request Executive Director Services This position may also involve assignment to 1-2 client portfolios (as part of the accounts you are responsible for above, not in addition to) to lead at an executive level. Some executive-level services include: Developing and executing annual project plans, delegation within the internal team, overseeing and ensuring accountability on delivering from the entire team Annual planning, including budget development and management, and assisting with governance and or business development Confidently and accurately supporting leadership of boards in governance proceedings, and presenting reports to the board on behalf of Redstone/client team
You’ll Thrive in this Role if: You have a Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field; You excel at building and maintaining trusted relationships with clients, stakeholders, and internal teams; You have 8+ years of relevant, association or board leadership experience; You are highly organized and can successfully manage multiple accounts, priorities, and deadlines simultaneously.
Serious Bonus Points if: You have experience working with association management companies, or agencies; and/or You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.
About Redstone Agency Inc.
At Redstone Agency Inc. we manage events and associations, professionally, strategically, and globally. Our mission is to drive growth in our clients’ organizations and make a positive impact in the communities they serve. How?
We identify and address areas of untapped potential in operations and management practices. We develop strong partnerships and integrate seamlessly with your team to set the strategic direction of your organization. We combine industry-leading methods and processes with an unparalleled team of professionals so your organization can thrive.
Your success is critical to ours.
Everything we do stems from our ‘core four’ values; they provide the foundation for what we do, how we do it, and most importantly, why we do it.
IMPACT - Producing results that make a positive IMPACT on our team, for our clients, and in their communities is what drives us everyday.
TRUST - Establishing and maintaining TRUST between our team members, our clients, and our partners allows us to work together efficiently to achieve big goals.
EXTRA MILE - Going the EXTRA MILE means we always surpass expectations – anticipating needs in advance, rejecting what is ‘simply acceptable’, and striving for ‘the best possible’.
PEOPLE - Being appreciative and respectful of all the PEOPLE we work with makes for stronger relationships and better results.
We’re establishing The Redstone Way within the industry and believe that we are on to something really great. If you embody our ‘core four’ values and want to get in on the ground floor to contribute to truly meaningful work, we want to hear from you.
Follow us on Twitter and Instagram: @RedstoneAgency Send us an email at hello[at]redstoneagency.ca