Desktop Engineer L1
About the role
Minimum Experience: 4-6 Years
Responsibilities
Role and Responsibilities:
Experience in providing VIP support and soft skills to handle users. Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software. Conscious & adherent to Information & Data Security/Compliance. Perform onsite updates, configuration changes, or software installations and security patches. Meet PC refresh targets and OS build PCs for new joiners. Meet 100% SLA for Incidents and Service Requests Manage, maintain, and protect customers’ physical IT assets. Provide technical support and set up during special events such as conferences. Provide onsite technical assistance to authorized users. Provide technical support for Teams meeting rooms. Excellent troubleshooting skills on Desktops, Laptops, Windows Operating System, and hardware issues. Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting Network issues. Excellent listening skills & ability to communicate in English. Should be able to travel (Drive down) to nearby customer locations when necessary. Co-ordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours. Participate in weekly/monthly customer meetings and provide activities report. Interest in working in a brewery (Production) environment with personal protective equipment (PPE)
Secondary Skills
Good understanding of Incident & request ticket handling ServiceNow or similar ticketing tool.
About Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors.
By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures.
Founded in 2002, IRON has regional offices in over 20 countries, and is headquartered in Fremont, California, USA.
Similar Jobs
Desktop Engineer L1
About the role
Minimum Experience: 4-6 Years
Responsibilities
Role and Responsibilities:
Experience in providing VIP support and soft skills to handle users. Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software. Conscious & adherent to Information & Data Security/Compliance. Perform onsite updates, configuration changes, or software installations and security patches. Meet PC refresh targets and OS build PCs for new joiners. Meet 100% SLA for Incidents and Service Requests Manage, maintain, and protect customers’ physical IT assets. Provide technical support and set up during special events such as conferences. Provide onsite technical assistance to authorized users. Provide technical support for Teams meeting rooms. Excellent troubleshooting skills on Desktops, Laptops, Windows Operating System, and hardware issues. Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting Network issues. Excellent listening skills & ability to communicate in English. Should be able to travel (Drive down) to nearby customer locations when necessary. Co-ordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours. Participate in weekly/monthly customer meetings and provide activities report. Interest in working in a brewery (Production) environment with personal protective equipment (PPE)
Secondary Skills
Good understanding of Incident & request ticket handling ServiceNow or similar ticketing tool.
About Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors.
By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures.
Founded in 2002, IRON has regional offices in over 20 countries, and is headquartered in Fremont, California, USA.