Who you are

• 3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment
• Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on
• Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked
• Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order
• Familiarity with Agile software development processes, user stories, and backlog refinement
• A strong interest in growing your career in product management
• Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar
• Experience working with cross-functional teams and facilitating meetings is a plus
• Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus

What the job involves

• The Security & Alarm division of EverCommerce , is looking for a Junior Product Manager to join our Alarm Monitoring product team
• This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses
• This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful – working cross-functionally to ensure developers build the right things the right way
• Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
• Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests
• Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
• Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
• Help prepare discovery materials and documentation for new features or customer needs
• Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
• Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins
• Follow up with stakeholders to resolve outstanding questions or missing information for development work
• Contribute to internal product documentation and knowledge base articles

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program