Who you are

• A technical enterprise operator who can translate AI capability into measurable business results
• Combines strategic thinking with strong program leadership and execution
• Experienced in redesigning end-to-end workflows and embedding AI
• Strong judgment on where AI can improve workflow performance and business outcomes
• Fluent in the current AI tooling landscape and able to guide build vs buy decisions
• Understands enterprise architecture and application stacks well enough to design and deploy workflow solutions
• Track record of deploying production solutions in enterprise environments
• Strong understanding of tooling, integration, governance, and adoption
• Can teach, influence, and build capability across teams
• Communicates clearly with senior leadership and works effectively across functions

What the job involves

• We’re looking for a technical enterprise operator who can improve how work gets done and translate that into measurable business results
• AI transformation of key workflows
• Identify high-value internal workflows, understand how the work actually gets done, redesign what is broken, and embed AI where it improves speed, quality, and cost
• AI capability diffusion across the business
• Help teams build with AI in their day-to-day work through training, practical guidance, shared patterns, and responsible-use guardrails
• Prioritize workflows based on business value, feasibility, and adoption potential
• Work with business stakeholders to map priority workflows end-to-end, diagnose where performance breaks down, identify what needs to improve, and determine where AI can add value
• Make build, buy, or partner decisions based on strong knowledge of the AI tool landscape
• Lead the development and deployment of solutions into real workflows and systems
• Define baselines, targets, and metrics tied to business outcomes
• Build internal capability so teams can work with AI effectively and responsibly through hackathons, training, and practical guidance
• What success looks like
• Key workflows are redesigned and measurably better (improvements in speed, quality, margin)
• AI is embedded where it improves business performance
• Teams across functions are increasingly able to build with AI directly in their own work
• Clear adoption, governance, and impact metrics are in place

Benefits

• Work-life balance: From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees
• Flexible Vacation Benefits: Options to buy up to 5 extra days of time off
• Life Insurance: Available to all employees across the world
• Care for your Wellbeing: Access to mental, physical and financial wellbeing support through our Employee Assistance Program (TELUS Health)
• Parental Leave: Should any of our employees need to take time off the Iceberg as a result of a new addition to their household, we are happy to be able to offer competitive Paid Parental leave to support them during this time
• Compassionate Leave: Sometimes life is unpredictable, and when unfortunate events occur, we want to give you peace of mind so you feel fully supported during this time