At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. Why is this role important? As a Senior Analyst, Online Grocery Delivery, you will support the performance and continuous improvement of our last-mile delivery operations. This role combines operational execution, data analysis, and stakeholder collaboration to help optimize delivery performance, cost efficiency, and customer experience. You will work closely with Product, Technology, and Store Operations teams to implement new processes and drive operational excellence across our growing delivery network. What you’ll do: Partner with Delivery Operations to design and execute experiments aimed at improving key metrics (e.g., on-time delivery, driver wait time, cost per order) Analyze operational and customer data to generate actionable insights and recommendations Monitor and report on KPIs, identifying trends, risks, and opportunities for improvement Act as a key point of contact for delivery escalations, ensuring timely triage and resolution Coordinate daily operations across 3PL partners, fleet teams, and internal stakeholders Manage logistics exceptions, ensuring clear communication and rapid issue resolution across the network Develop, maintain, and continuously improve standard operating procedures (SOPs) Support financial processes including vendor PO validation, accruals, and invoice tracking Collaborate cross-functionally with Product, Tech, and Retail teams to support operational initiatives and new capabilities Does this sound like you? 2–4 years of experience in analytics, operations, finance, or a related field Strong analytical mindset with experience working with data to drive decisions Advanced proficiency in Excel; experience with SQL is strongly preferred Excellent organizational and time management skills in a fast-paced environment Strong communication skills, with the ability to work cross-functionally Self-starter with a proactive approach to identifying and solving problems Detail-oriented, with the ability to manage multiple priorities simultaneously Comfortable working both independently and collaboratively Flexibility to support operations outside standard hours when required How you’ll succeed At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love! How You’ll Succeed: At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine. Looking for a challenge? Good. Love an innovative work environment? Even better. Apply today. Employment Type: Full time Type of Role: Regular Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #LD #ON Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. To avoid falling victim to recruitment fraud: Do not to respond to unsolicited offers from people you are unfamiliar with Do not disclose personal or financial details via text messages Check any documents for poor grammar and spelling as this is often a warning sign of fraud Beware of employers or agents using webmail email addresses such as @Yahoo or @Hotmail Hover over email addresses to check the sender’s details If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud If you believe you may be the victim of recruitment fraud, please contact us at customer@loblaw.ca and report any issues to the Canadian Anti-Fraud Centre.