About the role
Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.
Responsibilities
Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset) Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting Diagnose and resolve technical issues related to mobile devices and applications, escalating when required Collaborate with the Service Desk to complete requests according to priority Communicate effectively with vendors and internal stakeholders Conduct product testing as needed Maintain operational readiness, including occasional travel and after-hours availability
Requirements
Education & Certification:
College diploma or university degree in a related field Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)
Technical Skills & Knowledge
Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management Proven operational support experience and solution implementation Familiarity with Telematics Technology is an asset Proficiency with core software applications, particularly Microsoft Office Suite Experience with BI tools such as Power BI is an advantage
Soft Skills
Strong analytical and problem-solving abilities Effective multitasking and time management skills Highly motivated, adaptable, and collaborative Strong customer service orientation Excellent written and verbal communication skills
Work Conditions
Standard hours: 8:00 AM – 5:00 PM Occasional evening and weekend work for deadlines, implementations, or production support May require sitting for extended periods and lifting items over 20 lbs Occasional travel may be required
About Codentrel
Codentrel is a leading technology and IT services company that empowers businesses through cutting-edge software, intelligent automation, and strategic telecom management. With over 20 years of experience across 5+ countries, we specialize in delivering innovative, customized solutions that streamline operations, reduce costs, and drive productivity.
From enterprise telecom and device management to AI-powered workforce platforms, Codentrel offers a comprehensive suite of services including procurement, data security, ELD solutions, expense management, and technical support. Our product ecosystem includes advanced tools like facial geo-attendance, robotized payroll, HRMS, CRM portals, and AI-driven business intelligence — all built to enable smarter, faster decision-making.
Backed by enterprise-grade security and hosted on AWS, Codentrel is trusted by organizations across industries to deliver operational excellence, real-time insight, and measurable growth.
🚀 Less admin. More control. Smarter operations.
📩 Let’s transform your business: www.codentrel.com
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About the role
Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.
Responsibilities
Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset) Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting Diagnose and resolve technical issues related to mobile devices and applications, escalating when required Collaborate with the Service Desk to complete requests according to priority Communicate effectively with vendors and internal stakeholders Conduct product testing as needed Maintain operational readiness, including occasional travel and after-hours availability
Requirements
Education & Certification:
College diploma or university degree in a related field Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)
Technical Skills & Knowledge
Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management Proven operational support experience and solution implementation Familiarity with Telematics Technology is an asset Proficiency with core software applications, particularly Microsoft Office Suite Experience with BI tools such as Power BI is an advantage
Soft Skills
Strong analytical and problem-solving abilities Effective multitasking and time management skills Highly motivated, adaptable, and collaborative Strong customer service orientation Excellent written and verbal communication skills
Work Conditions
Standard hours: 8:00 AM – 5:00 PM Occasional evening and weekend work for deadlines, implementations, or production support May require sitting for extended periods and lifting items over 20 lbs Occasional travel may be required
About Codentrel
Codentrel is a leading technology and IT services company that empowers businesses through cutting-edge software, intelligent automation, and strategic telecom management. With over 20 years of experience across 5+ countries, we specialize in delivering innovative, customized solutions that streamline operations, reduce costs, and drive productivity.
From enterprise telecom and device management to AI-powered workforce platforms, Codentrel offers a comprehensive suite of services including procurement, data security, ELD solutions, expense management, and technical support. Our product ecosystem includes advanced tools like facial geo-attendance, robotized payroll, HRMS, CRM portals, and AI-driven business intelligence — all built to enable smarter, faster decision-making.
Backed by enterprise-grade security and hosted on AWS, Codentrel is trusted by organizations across industries to deliver operational excellence, real-time insight, and measurable growth.
🚀 Less admin. More control. Smarter operations.
📩 Let’s transform your business: www.codentrel.com