Job Description What is the opportunity? Join our Global Transaction Banking (GTB) team as a GTB Analyst and provide high quality client service to GTB clients to drive business growth and strengthen client relationships. Engage directly with GTB’s global client base and collaborate with various internal and external stakeholders, in matters relating to global payments and settlements, reinforcing RBC's commitment to excellence in transaction banking. The position is accountable for delivering best-in-class service and support by adopting a client-centric approach when responding to client inquiries across all communication channels. This role requires a demonstrated commitment to excellence and ability to deliver against defined service level agreements (SLAs) while maintaining strong productivity metrics and driving continuous efficiency improvements. Working alongside GTB colleagues, you will drive client service excellence, strengthen client partnerships, and directly contribute to both retention and revenue growth—making a tangible impact on client success and your own career trajectory. What will you do? Your responsibilities will include the following; Client Experience Management - Deliver exceptional client service by maintaining consistent communication standards, proactively address client needs, and ensure all service touchpoints meet or exceed expectations. Issue Resolution and Client Advocacy – Act as the primary escalation point for complex or high-priority client service issues, take ownership of escalated client issues to resolution. Investigate root causes, coordinate responses across internal teams, and communicate resolution plans to clients within 24 hours of escalation. Reduces average resolution time by identifying patterns and implementing preventative measures Client Review and Relationship Development - Lead the preparation and delivery of quarterly service reviews for assigned GTB clients in partnership with Relationship Managers, Vice Presidents and Associates. Develop and review materials that include service performance metrics, product utilization analysis, upcoming initiatives, and recommendations for enhanced value delivery. Process Improvement and Operational Excellence - Identify service gaps and operational bottlenecks affecting client experience through data analysis and direct client feedback. Recommend and implement at least two process improvements annually that enhance service quality, reduce turnaround time, or lower operational costs. Revenue Support and Business Development - Supports the Client Management team's retention and growth strategies by providing service excellence that strengthens client relationships that creates expansion opportunities. Contribute to full retention of assigned client relationships. Team Collaboration and Support - sharing knowledge, supporting colleagues during high-volume periods, and contributing to team goals. Participates actively in team meetings, offers constructive input on service improvements, and mentors junior team members. Demonstrates commitment to collective success by stepping in to assist with coverage and special projects as needed. Adapt to the changing landscape - Monitor industry trends and regulatory developments to identify product opportunities with focus on emerging areas including AI applications in correspondent banking, real-time-payment rails, and cross border payment regulations. What do you need to succeed? Must have’s: Customer Service/Service Partner Orientation Teamwork and Cooperation Conceptual Thinking Business Orientation Achievement Motivation Impact and Influence Cash Management service experience and/or product knowledge Excellent oral and written communication skills and interpersonal skills in dealing with internal and external stakeholders Demonstrated analytical and problem-solving skills. Excellent knowledge of Microsoft Office software Nice-to-have’s: Bachelor of Commerce or equivalent Knowledge of SWIFT, Payments Canada rules, Lynx and Payments & Trade related systems. Understanding of GTB-specific cash management products What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business. Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-25 Application Deadline: 2026-07-02 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.