Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Help desk. Tasks: Confer with clients to identify requirements. Document technical requirements to ensure that products, processes and solutions meet business requirements. Prepare cost-benefit and return-on-investment analyses to support system implementation. Provide advice on information systems strategy, policy, management and service delivery. Develop policies, procedures and contingency plans to minimize the effects of security breaches. Computer and technology knowledge: Networking hardware. Area of work experience: Project implementation. Information technology (IT) service delivery. Security and safety: Criminal record check. Work conditions and physical capabilities: Ability to work independently. Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Flexibility. Innovation. Analytical. Proactive. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Morning. Other benefits: Parking available.