Job Description

Overview

Job Title: Microsoft Dynamics 365 Implementation Consultant
Location: Remote - Canada

Working Hours: Central Time Zone
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP

Pay Rate: $68-$100/hr CAD

We are seeking experienced Microsoft Dynamics 365 professionals to support greenfield implementations across Dynamics 365 Finance and Customer Relationship Management (CRM), with a strong emphasis on voice and telephony integration. The ideal candidate will have proven experience delivering end-to-end Dynamics 365 implementations, from solution design through deployment and post-go-live support.

Responsibilities

Roles & Responsibilities

• Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules.

• Translate business requirements into functional and technical solution designs.

• Configure, customize, and deploy Dynamics 365 Finance and CRM solutions.

• Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support.

• Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation).

• Collaborate with telephony vendors and infrastructure teams on integration design.

• Design and manage integrations using Power Platform, Azure services, and APIs.

• Support data migration, validation, and reconciliation activities.

• Ensure security, compliance, and governance standards are met.

• Collaborate with business and IT stakeholders and provide implementation best-practice guidance.

Qualifications

Required Qualifications

• Proven experience in end-to-end Dynamics 365 Finance and CRM implementations.
• Hands-on experience with voice or telephony integrations within Dynamics 365 environments.
• Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
• Experience with system integrations, APIs, and Azure integration services.
• Strong analytical, communication, and stakeholder engagement skills.

Preferred Qualifications

• Microsoft Dynamics 365 or Power Platform certifications.
• Experience with Microsoft Teams Voice, Azure Communication Services, or CTI tools.
• Experience working on enterprise-scale ERP or CRM transformation programs.