Senior Analyst, Business Operations eCommerce
About the role
Position Summary... The Senior Analyst, Transportation Operations, supports the execution of strategies to enhance Last Mile Delivery operations and integrity. Responsibilities include data analysis, strategy implementation, process optimization, and cross-functional collaboration to improve efficiency, customer satisfaction, and business growth. What you'll do... The Senior Analyst, Transportation Operations, supports the development and execution of strategic initiatives to enhance Last Mile Delivery operations. This role involves analyzing complex datasets to identify patterns and develop actionable insights. The position may also monitor key performance indicators (KPIs), report findings to leadership, and recommend data-driven solutions to improve operational efficiency, integrity, and customer satisfaction.
This role also involves managing and optimizing various Trust and Safety operational processes, including driver onboarding, delivery quality, and customer service. The Senior Analyst may work on developing and implementing Trust and Safety controls, monitoring driver applications and conversion rates, and improving the user experience through enhancements to application portals and Last Mile Delivery platforms.
Collaboration with cross-functional teams is essential in this role to drive continuous improvements across all operational components. The Senior Analyst may engage with stakeholders to align on data-driven recommendations, manage service level standards, and address customer and driver concerns. The position also focuses on compliance with internal and regulatory policies, identifying and implementing new technology features to support these requirements.
Additionally, the Senior Analyst may develop and maintain reporting tools and dashboards to provide insights into business performance. This includes automated and ad hoc reporting to facilitate quick, data-driven decisions. The role may involve training and mentoring team members on best practices and staying up-to-date with industry trends to ensure the continuous improvement of eCommerce operations. Qualifications: Strong analytical skills with experience working with large, complex, and disconnected data sets; able to identify trends, investigate anomalies, and translate findings into clear recommendations. Comfortable using data tools such as Excel, SQL, Power BI, Tableau, Google BigQuery, or similar platforms to build reports, dashboards, and operational insights. Strong judgment and integrity when handling sensitive operational matters, including compliance issues, fraud indicators, and Trust & Safety escalations. High attention to detail and ability to manage competing priorities in a fast-paced operational environment. Strong communication skills with the ability to clearly explain complex findings, risks, and recommendations to cross-functional partners and leadership. Ability to collaborate effectively with teams such as Legal, Compliance, Product, Technology, Operations, Customer Care, and third-party vendors. Experience supporting operational controls, risk mitigation, fraud prevention, compliance processes, or platform integrity initiatives is an asset.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. The pay range for this position is $74,000.00 - $101,750.00. Pay will be determined based on relevant experience. L’échelle salariale pour ce poste est de 74,000.00 à 101,750.00. La rémunération sera déterminée en fonction de l’expérience pertinente. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age – 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… Ecommerce 8512, 1940 Argentia Rd Mississauga, ON L5N 1P9, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.
Similar Jobs
Senior Analyst, Business Operations eCommerce
About the role
Position Summary... The Senior Analyst, Transportation Operations, supports the execution of strategies to enhance Last Mile Delivery operations and integrity. Responsibilities include data analysis, strategy implementation, process optimization, and cross-functional collaboration to improve efficiency, customer satisfaction, and business growth. What you'll do... The Senior Analyst, Transportation Operations, supports the development and execution of strategic initiatives to enhance Last Mile Delivery operations. This role involves analyzing complex datasets to identify patterns and develop actionable insights. The position may also monitor key performance indicators (KPIs), report findings to leadership, and recommend data-driven solutions to improve operational efficiency, integrity, and customer satisfaction.
This role also involves managing and optimizing various Trust and Safety operational processes, including driver onboarding, delivery quality, and customer service. The Senior Analyst may work on developing and implementing Trust and Safety controls, monitoring driver applications and conversion rates, and improving the user experience through enhancements to application portals and Last Mile Delivery platforms.
Collaboration with cross-functional teams is essential in this role to drive continuous improvements across all operational components. The Senior Analyst may engage with stakeholders to align on data-driven recommendations, manage service level standards, and address customer and driver concerns. The position also focuses on compliance with internal and regulatory policies, identifying and implementing new technology features to support these requirements.
Additionally, the Senior Analyst may develop and maintain reporting tools and dashboards to provide insights into business performance. This includes automated and ad hoc reporting to facilitate quick, data-driven decisions. The role may involve training and mentoring team members on best practices and staying up-to-date with industry trends to ensure the continuous improvement of eCommerce operations. Qualifications: Strong analytical skills with experience working with large, complex, and disconnected data sets; able to identify trends, investigate anomalies, and translate findings into clear recommendations. Comfortable using data tools such as Excel, SQL, Power BI, Tableau, Google BigQuery, or similar platforms to build reports, dashboards, and operational insights. Strong judgment and integrity when handling sensitive operational matters, including compliance issues, fraud indicators, and Trust & Safety escalations. High attention to detail and ability to manage competing priorities in a fast-paced operational environment. Strong communication skills with the ability to clearly explain complex findings, risks, and recommendations to cross-functional partners and leadership. Ability to collaborate effectively with teams such as Legal, Compliance, Product, Technology, Operations, Customer Care, and third-party vendors. Experience supporting operational controls, risk mitigation, fraud prevention, compliance processes, or platform integrity initiatives is an asset.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. The pay range for this position is $74,000.00 - $101,750.00. Pay will be determined based on relevant experience. L’échelle salariale pour ce poste est de 74,000.00 à 101,750.00. La rémunération sera déterminée en fonction de l’expérience pertinente. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age – 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… Ecommerce 8512, 1940 Argentia Rd Mississauga, ON L5N 1P9, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.