About the role
Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.
We are seeking a proactive, detail-oriented, and collaborative QE Governance and Intake Management Lead to support and enhance Quality Engineering (QE) delivery governance, intake management, capacity planning, and stakeholder engagement. This hybrid role requires attendance at our downtown Toronto office and/or the client office a minimum of two days per week, subject to change based on business needs.
The successful candidate will play a key role in driving intake governance, managing delivery readiness, facilitating stakeholder collaboration, and supporting transformation initiatives. This individual will help evolve the QE organization from a reactive intake approach to a proactive, data-driven, and continuously improving operating model.
Your future duties and responsibilities
Technical Planning and Execution
Support intake management activities, including demand assessment, test estimation coordination, release planning, and capacity evaluation.
Monitor engagement-level risks, issues, assumptions, and dependencies through a centralized RAID log.
Ensure delivery readiness by tracking key dependencies, approvals, resource requirements, and timelines.
Connect intake demand with available team capacity, delivery schedules, and business priorities.
Maintain governance artifacts including dashboards, trackers, action logs, capacity reports, and status updates.
Team Coordination and Collaboration
Coordinate with QE teams, delivery managers, technical leads, and business stakeholders to support successful engagement execution.
Proactively follow up on action items, risk mitigation plans, dependency management activities, and outstanding decisions.
Drive accountability and closure across multiple workstreams while managing competing priorities.
Facilitate collaboration between client teams and internal delivery organizations to ensure alignment on objectives and timelines.
Stakeholder Management and Communication
Build and maintain trusted relationships with client stakeholders, QE leadership, delivery managers, and cross-functional teams.
Prepare and deliver executive-level status reports, governance updates, and leadership presentations.
Provide visibility into intake demand, capacity utilization, approval status, risks, issues, and pending decisions.
Escalate delays, blockers, unclear ownership, missing information, and client-side dependencies in a timely and professional manner.
Clearly communicate recommendations, risks, impacts, and mitigation strategies to stakeholders at all levels.
Governance and Continuous Improvement
Support engagement-level governance activities beyond intake coordination.
Identify gaps, inefficiencies, and risks within current intake, estimation, and capacity planning processes.
Recommend and implement process improvements that enhance transparency, predictability, and operational effectiveness.
Contribute to transformation initiatives focused on intake automation, dashboarding, AI-enabled reporting, and improved capacity planning.
Drive innovation by proposing practical solutions that improve QE governance, reporting, and delivery management practices.
Promote a culture of continuous improvement, accountability, and operational excellence across the QE organization.
Required Qualifications To Be Successful In This Role
Experience and Knowledge
Strong understanding of the Quality Engineering (QE) delivery lifecycle, including intake management, test estimation, release planning, and capacity assessment.
Experience working in client-facing delivery, governance, program coordination, or project management roles with multiple stakeholders.
Solid understanding of Agile delivery methodologies, software testing lifecycles, dependency management, and release governance.
Experience maintaining and managing RAID logs, action trackers, governance reports, dashboards, and executive status reporting.
Knowledge of capacity planning, demand management, resource allocation, and delivery forecasting.
Skills and Competencies
Excellent stakeholder management skills with the ability to build strong working relationships across teams and organizational levels.
Strong verbal and written communication skills, including the ability to present complex information clearly and concisely.
Ability to professionally challenge unclear requirements, incomplete intake requests, unrealistic timelines, and unidentified dependencies.
Demonstrated ability to independently manage follow-ups, drive accountability, and ensure timely closure of actions and risks.
Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
Analytical mindset with the ability to identify trends, assess risks, and recommend practical solutions.
Experience supporting business process improvement, transformation, automation, or continuous improvement initiatives.
"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."
!
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
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About the role
Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.
We are seeking a proactive, detail-oriented, and collaborative QE Governance and Intake Management Lead to support and enhance Quality Engineering (QE) delivery governance, intake management, capacity planning, and stakeholder engagement. This hybrid role requires attendance at our downtown Toronto office and/or the client office a minimum of two days per week, subject to change based on business needs.
The successful candidate will play a key role in driving intake governance, managing delivery readiness, facilitating stakeholder collaboration, and supporting transformation initiatives. This individual will help evolve the QE organization from a reactive intake approach to a proactive, data-driven, and continuously improving operating model.
Your future duties and responsibilities
Technical Planning and Execution
Support intake management activities, including demand assessment, test estimation coordination, release planning, and capacity evaluation.
Monitor engagement-level risks, issues, assumptions, and dependencies through a centralized RAID log.
Ensure delivery readiness by tracking key dependencies, approvals, resource requirements, and timelines.
Connect intake demand with available team capacity, delivery schedules, and business priorities.
Maintain governance artifacts including dashboards, trackers, action logs, capacity reports, and status updates.
Team Coordination and Collaboration
Coordinate with QE teams, delivery managers, technical leads, and business stakeholders to support successful engagement execution.
Proactively follow up on action items, risk mitigation plans, dependency management activities, and outstanding decisions.
Drive accountability and closure across multiple workstreams while managing competing priorities.
Facilitate collaboration between client teams and internal delivery organizations to ensure alignment on objectives and timelines.
Stakeholder Management and Communication
Build and maintain trusted relationships with client stakeholders, QE leadership, delivery managers, and cross-functional teams.
Prepare and deliver executive-level status reports, governance updates, and leadership presentations.
Provide visibility into intake demand, capacity utilization, approval status, risks, issues, and pending decisions.
Escalate delays, blockers, unclear ownership, missing information, and client-side dependencies in a timely and professional manner.
Clearly communicate recommendations, risks, impacts, and mitigation strategies to stakeholders at all levels.
Governance and Continuous Improvement
Support engagement-level governance activities beyond intake coordination.
Identify gaps, inefficiencies, and risks within current intake, estimation, and capacity planning processes.
Recommend and implement process improvements that enhance transparency, predictability, and operational effectiveness.
Contribute to transformation initiatives focused on intake automation, dashboarding, AI-enabled reporting, and improved capacity planning.
Drive innovation by proposing practical solutions that improve QE governance, reporting, and delivery management practices.
Promote a culture of continuous improvement, accountability, and operational excellence across the QE organization.
Required Qualifications To Be Successful In This Role
Experience and Knowledge
Strong understanding of the Quality Engineering (QE) delivery lifecycle, including intake management, test estimation, release planning, and capacity assessment.
Experience working in client-facing delivery, governance, program coordination, or project management roles with multiple stakeholders.
Solid understanding of Agile delivery methodologies, software testing lifecycles, dependency management, and release governance.
Experience maintaining and managing RAID logs, action trackers, governance reports, dashboards, and executive status reporting.
Knowledge of capacity planning, demand management, resource allocation, and delivery forecasting.
Skills and Competencies
Excellent stakeholder management skills with the ability to build strong working relationships across teams and organizational levels.
Strong verbal and written communication skills, including the ability to present complex information clearly and concisely.
Ability to professionally challenge unclear requirements, incomplete intake requests, unrealistic timelines, and unidentified dependencies.
Demonstrated ability to independently manage follow-ups, drive accountability, and ensure timely closure of actions and risks.
Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
Analytical mindset with the ability to identify trends, assess risks, and recommend practical solutions.
Experience supporting business process improvement, transformation, automation, or continuous improvement initiatives.
"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."
!
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.