StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

At StackAdapt, we empower marketers to drive results across the entire customer journey. We’re looking for a Customer Insights Manager to join our Product Marketing team, reporting into Customer Marketing with close partnership across Launch, Enablement, Marketing Operations, and Business Intelligence.

This individual-contributor role will help connect insights across launches, enablement, education, and customer engagement to better understand what drives adoption, retention, and customer success. It will play a key role in connecting and translating data into actionable insights that help teams better understand customer behavior, performance trends, and opportunities across the customer journey. The focus will be on building and operationalizing scalable reporting frameworks, surfacing trends across systems, and supporting data-informed prioritization and planning discussions across the organization.

The ideal candidate is highly analytical, curious, and excited about turning complex datasets into actionable insights that influence how we launch products, educate customers, and optimize the customer journey.

StackAdapt is a Remote First company, and we are open to candidates located anywhere in Canada for this position. You’ll report directly to the Group Manager, Enablement & Customer Marketing.

What You'll Be Doing:

Build & Scale Customer Insights Infrastructure

• Partner with Customer Education, Launch PMMs, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and broader Marketing teams to establish standardized tracking and reporting across product launches, enablement engagement, customer education participation, product adoption, and retention and expansion indicators.
• Consolidate data from multiple sources, including launch reporting, internal content management systems, webinar and training platforms, CRM and revenue systems, product adoption reporting, and broader marketing engagement data.
• Build and maintain centralized dashboards, reporting cadences, benchmarking frameworks, and customer journey views that create visibility into customer behavior and program effectiveness.

Analyze Customer Journey Trends & Generate Insights

• Identify patterns across launches, enablement, education, and product adoption data to understand what drives customer engagement, adoption, retention, and expansion.
• Surface actionable insights and scalable learnings, such as the impact of enablement engagement on product adoption, the relationship between education participation and retention, or customer pathways associated with stronger expansion outcomes.
• Translate complex datasets into clear narratives, recommendations, and reporting that enable stakeholders to make informed decisions.

Inform Strategic Planning & Optimization

• Use insights to support prioritization and planning discussions across Product Marketing (Launch, Customer Education, Customer Marketing) and other cross-functional teams.
• Help inform future launch strategies, customer education programs, enablement initiatives, adoption efforts, and customer journey optimization opportunities.
• Partner closely with Launch PMMs, who will continue to own launch execution and launch-level reporting, while this role focuses on identifying broader trends and opportunities across the organization.

What You'll Bring to the Table

• Marketing Insights & Analytics Experience: 3–5+ years of experience in marketing analytics, customer insights, marketing operations, revenue operations, or other data-driven marketing roles, preferably within SaaS, adtech, or martech environments.
• Data Analysis & Visualization Skills: Experience working with structured datasets and building dashboards using tools such as Tableau, Power BI, Thoughtspot, Looker, SQL, Excel, Google Sheets, Salesforce, or similar analytics platforms.
• AI & Analytical Fluency: Experience leveraging AI tools and modern analytical workflows to accelerate research, reporting, data exploration, and insight generation.
• Storytelling & Communication: Ability to translate complex data into clear, actionable insights and communicate findings effectively to cross-functional stakeholders.
• Cross-Functional Collaboration: Proven ability to partner with Product Marketing, Customer Education, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and other stakeholders to align on measurement frameworks, close data gaps, and turn insights into actionable recommendations.
• Curiosity & Analytical Thinking: Naturally curious and proactive in exploring data to identify trends, patterns, and opportunities for improvement across the customer journey.
• Marketing tech stack: Experience with Highspot, HubSpot, webinar/training platforms, or customer success tools.

Nice to Have

• Familiarity with adtech, martech, customer journey analytics, or marketing automation platforms.
• Exposure to product adoption, lifecycle marketing, or customer retention analytics.

The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location.

This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.

Factors Influencing Final Compensation:

• The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
• Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.

Ontario Salary Band

$64,000—$76,000 CAD

StackAdapter's Enjoy:

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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