Technical Support Engineer (Technical Specialist) — Remote, Canada
About the role
🚀 We're Hiring: Technical Support Engineer (Technical Specialist) — Remote, Canada 🚀
We're currently sourcing candidates for a new contract opportunity with one of our clients. If you love digging into production incidents, working across cloud platforms, and building integrations that keep complex systems running smoothly, this could be a great fit.
📍 Location: Remote within Canada 📄 Contract: Initial 6-month contract, with a strong likelihood of extension up to 1 year 💰 Rate: ~$75–$110/hour CAD, based on experience — please share your proposed rate with your submission
About the Role We're looking for a Technical Support Engineer to provide development, production support, and operational maintenance for a platform integration deployed within our client's private cloud infrastructure. You'll work across a modern stack including Microsoft Bot Framework, Salesforce Einstein/Agentforce, Google Dialogflow, Node.js, and LLM-based autonomous agent builders.
Key Responsibilities 🔹 Investigate and troubleshoot production incidents using documented procedures and automated diagnostics 🔹 Analyze application, API, and infrastructure logs to identify root causes and recommend fixes 🔹 Support custom adapter applications and related messaging workflows 🔹 Develop code for data ingestion/translation and masking services 🔹 Monitor and resolve network issues involving VMs, IP addressing, DNS, and connectivity 🔹 Support certificate management, including renewals and validations 🔹 Collaborate with Infrastructure, DevOps, and Microsoft support teams during incident resolution 🔹 Validate API integrations, responses, and status codes 🔹 Participate in knowledge transfer, code reviews, and operational readiness activities
What You Bring ✅ Strong knowledge of VMs, IP networking, DNS, and network architecture ✅ Scripting/development experience with Python (Pandas), Node.js ✅ Background in production support and incident troubleshooting ✅ Understanding of certificate management, SSL/TLS, SSH, Vim, and JSON validation ✅ Native HTML/CSS/JS experience ✅ Solid grasp of REST APIs and API troubleshooting ✅ Strong log analysis and root-cause investigation skills
Nice to Have ⭐ Experience with Microsoft Bot Framework, Salesforce Einstein, Google Dialogflow, or other AI agent builders ⭐ Microsoft Teams integrations and messaging platforms ⭐ Event-driven application architecture ⭐ Azure repos/environments and LLM model experience ⭐ Amazon S3/DynamoDB or other database experience ⭐ Experience supporting enterprise applications in regulated environments ⭐ Familiarity with Microsoft/AWS/Google cloud services and support processes
📩 Interested or know someone who fits? Apply today! share this with your network! #Hiring #TechJobs #ContractJobs #TechnicalSupport #RemoteJobs #Canada #NodeJS #Python #CloudComputing
About Areti Group | B Corp™
We're on a mission to change the world of tech recruitment, putting people and the planet before profit.
We ensure sustainability drives our business decisions and hold ourselves to an exceptionally high moral standard.
Many talk the talk, but few recruiters walk the walk. Our team members are all specialists in their field, so know exactly how the talent landscape lies in their area of expertise, enabling them to offer valuable advice to both client and candidate.
With over 30 years combined experience, we remove the stress of hiring by offering an end-to-end service to source the best talent across:
• DevOps • Security, Risk and Assurance • QA and Test • Cyber Security • Salesforce • Web and Mobile Development • Digital, UI, and UX • VR/AR • Data and Analytics • Infrastructure and Cloud
If you're a start-up through to an enterprise level organisation, are a force for good and looking to recruit, get in touch…
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Technical Support Engineer (Technical Specialist) — Remote, Canada
About the role
🚀 We're Hiring: Technical Support Engineer (Technical Specialist) — Remote, Canada 🚀
We're currently sourcing candidates for a new contract opportunity with one of our clients. If you love digging into production incidents, working across cloud platforms, and building integrations that keep complex systems running smoothly, this could be a great fit.
📍 Location: Remote within Canada 📄 Contract: Initial 6-month contract, with a strong likelihood of extension up to 1 year 💰 Rate: ~$75–$110/hour CAD, based on experience — please share your proposed rate with your submission
About the Role We're looking for a Technical Support Engineer to provide development, production support, and operational maintenance for a platform integration deployed within our client's private cloud infrastructure. You'll work across a modern stack including Microsoft Bot Framework, Salesforce Einstein/Agentforce, Google Dialogflow, Node.js, and LLM-based autonomous agent builders.
Key Responsibilities 🔹 Investigate and troubleshoot production incidents using documented procedures and automated diagnostics 🔹 Analyze application, API, and infrastructure logs to identify root causes and recommend fixes 🔹 Support custom adapter applications and related messaging workflows 🔹 Develop code for data ingestion/translation and masking services 🔹 Monitor and resolve network issues involving VMs, IP addressing, DNS, and connectivity 🔹 Support certificate management, including renewals and validations 🔹 Collaborate with Infrastructure, DevOps, and Microsoft support teams during incident resolution 🔹 Validate API integrations, responses, and status codes 🔹 Participate in knowledge transfer, code reviews, and operational readiness activities
What You Bring ✅ Strong knowledge of VMs, IP networking, DNS, and network architecture ✅ Scripting/development experience with Python (Pandas), Node.js ✅ Background in production support and incident troubleshooting ✅ Understanding of certificate management, SSL/TLS, SSH, Vim, and JSON validation ✅ Native HTML/CSS/JS experience ✅ Solid grasp of REST APIs and API troubleshooting ✅ Strong log analysis and root-cause investigation skills
Nice to Have ⭐ Experience with Microsoft Bot Framework, Salesforce Einstein, Google Dialogflow, or other AI agent builders ⭐ Microsoft Teams integrations and messaging platforms ⭐ Event-driven application architecture ⭐ Azure repos/environments and LLM model experience ⭐ Amazon S3/DynamoDB or other database experience ⭐ Experience supporting enterprise applications in regulated environments ⭐ Familiarity with Microsoft/AWS/Google cloud services and support processes
📩 Interested or know someone who fits? Apply today! share this with your network! #Hiring #TechJobs #ContractJobs #TechnicalSupport #RemoteJobs #Canada #NodeJS #Python #CloudComputing
About Areti Group | B Corp™
We're on a mission to change the world of tech recruitment, putting people and the planet before profit.
We ensure sustainability drives our business decisions and hold ourselves to an exceptionally high moral standard.
Many talk the talk, but few recruiters walk the walk. Our team members are all specialists in their field, so know exactly how the talent landscape lies in their area of expertise, enabling them to offer valuable advice to both client and candidate.
With over 30 years combined experience, we remove the stress of hiring by offering an end-to-end service to source the best talent across:
• DevOps • Security, Risk and Assurance • QA and Test • Cyber Security • Salesforce • Web and Mobile Development • Digital, UI, and UX • VR/AR • Data and Analytics • Infrastructure and Cloud
If you're a start-up through to an enterprise level organisation, are a force for good and looking to recruit, get in touch…