Technical Lead – ServiceNow
About the role
Job Role: "Technical Lead – ServiceNow Duration: Full time Location: Vancouver, BC
10-15 Years Roles and Responsibilities: The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.
Key Accountabilities: • Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account. • Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans. • Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities. • Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable. • Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems. • Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable. • Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs. • Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces. • Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation. • Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes. • Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support. • Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents. Experience required: Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams. • Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience. • Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently. • Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow. • Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows. • Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred. • Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates. • Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred. • Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations. • Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support. • Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
Technical Skills: • ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership. • Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration. • Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts. • CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls. • ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness. • ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow. • IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns. • Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting. • Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation. • ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations. "
About Tekshapers
Tekshapers was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to provide sophisticated business solutions to a group of companies worldwide. Tekshapers believe in client satisfaction, as a result of responsiveness and outstanding performance. The growth path of Tekshapers is more than 100% for last fiscal year.
Commonly known as “Tekshapers” and we are Minority and Diversified Supplier with our motto Smart Works, for Smart IT solutions.
What do we offer?
• CRM products and Services: Tekshapers is in a position of providing a full range of products and services towards information systems management covering a variety of business sectors including accounting, insurance, trading, construction, and manufacturing.
• Custom Software Development: We provide high-quality and latest technology IT solutions to our clients as per their business requirement like Website development, Mobile App Development, E-commerce Development, HRM Software etc.
• Staffing Services
We provide superior contracts, temporary, part-time and full-time staffing services for clients. Our mission is to be the preferred supplier to your company when it comes to addressing your temporary employee needs. We perform full comprehensive background checks to meet workforce standards such as proper working papers before employing them to our professional workforce. We handle all the employment paperwork, payroll, taxes, unemployment, workers’ compensation, background checking, benefits, etc.
Tekshapers offers a broad spectrum of staffing services and can help companies with: • Contractual Services • Contract-to-direct conversions • Permanent Services
Offshore Center: India
We have fully fledged Offshore Development Center based in the territory of NCR capital region of India. Where we are providing very economical and robust software applications on customer’s demand, the cost is so economical to run, from our offshore location. If you have any query, kindly do write in confidence at info@tekshapers.com to reach us.
Similar Jobs
Technical Lead – ServiceNow
About the role
Job Role: "Technical Lead – ServiceNow Duration: Full time Location: Vancouver, BC
10-15 Years Roles and Responsibilities: The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.
Key Accountabilities: • Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account. • Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans. • Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities. • Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable. • Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems. • Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable. • Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs. • Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces. • Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation. • Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes. • Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support. • Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents. Experience required: Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams. • Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience. • Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently. • Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow. • Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows. • Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred. • Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates. • Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred. • Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations. • Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support. • Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
Technical Skills: • ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership. • Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration. • Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts. • CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls. • ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness. • ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow. • IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns. • Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting. • Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation. • ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations. "
About Tekshapers
Tekshapers was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to provide sophisticated business solutions to a group of companies worldwide. Tekshapers believe in client satisfaction, as a result of responsiveness and outstanding performance. The growth path of Tekshapers is more than 100% for last fiscal year.
Commonly known as “Tekshapers” and we are Minority and Diversified Supplier with our motto Smart Works, for Smart IT solutions.
What do we offer?
• CRM products and Services: Tekshapers is in a position of providing a full range of products and services towards information systems management covering a variety of business sectors including accounting, insurance, trading, construction, and manufacturing.
• Custom Software Development: We provide high-quality and latest technology IT solutions to our clients as per their business requirement like Website development, Mobile App Development, E-commerce Development, HRM Software etc.
• Staffing Services
We provide superior contracts, temporary, part-time and full-time staffing services for clients. Our mission is to be the preferred supplier to your company when it comes to addressing your temporary employee needs. We perform full comprehensive background checks to meet workforce standards such as proper working papers before employing them to our professional workforce. We handle all the employment paperwork, payroll, taxes, unemployment, workers’ compensation, background checking, benefits, etc.
Tekshapers offers a broad spectrum of staffing services and can help companies with: • Contractual Services • Contract-to-direct conversions • Permanent Services
Offshore Center: India
We have fully fledged Offshore Development Center based in the territory of NCR capital region of India. Where we are providing very economical and robust software applications on customer’s demand, the cost is so economical to run, from our offshore location. If you have any query, kindly do write in confidence at info@tekshapers.com to reach us.