About the role
Email - aayushi@teconicasoft.com
Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7 Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination Collect and review support metrics performance against required SLAs SLOs and risk heatmaps Review and maintain service escalation and communication protocols Maintain service runbooks and BAU runbooks as current version controlled operational assets Ensure correct handover of projects transitioning from project status to production support Operate under consistent SLAs controls and governance standards across all platforms Monitoring Incident Management
Realtime monitoring of health throughput latency errors and resource usage Respond to incidents outages and system degradation Perform proactive health checks Conduct automated root cause analysis RCA Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures 247 monitoring of platforms queues topics JVMs brokers correlation and anomaly detection Break fix and service restoration Triage and resolve incidents escalate within SLA when issues cannot be resolved
About TECONICA SOFTWARES
TECONICA is staff provider & outsourcing services company in the area of Information Technology based business Process Management, Workforce Augmentation, Customized solution Development & Application Development to mid and large-sized organizations. We work with clients in a variety of verticals and provide multi-platform application solutions. It’s established in 2016 providing reliable, consistent and high-quality solutions to our clients.
Our corporate headquarters and the management team are based in US & India from where we serve our clients located throughout the US with world-class resources and high-quality solutions.
TECONICA SOFTWARES LLC has provided capable, qualified and skilled information technology professionals and teams to help clients enhance their investment in IT initiatives by providing solutions. Our team consists of certified professionals whose work in development, testing, and execution has been respected as it has given the preferred results to the customers. We are focused on helping our clients envision and achieve maximum business value from investments in technology. TECONICA SOFTWARES LLC combines business experience with technology expertise in order to assist clients with the creation of IT strategy and with the implementation of IT solutions. Our consultants have the backgrounds required to understand and anticipate business needs and translate them into actionable IT strategies and initiatives. Our customers include many of the best-known pharmaceutical and technology companies as well as business leaders in pharmacy, insurance, manufacturing, sales, and financial organizations.
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About the role
Email - aayushi@teconicasoft.com
Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7 Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination Collect and review support metrics performance against required SLAs SLOs and risk heatmaps Review and maintain service escalation and communication protocols Maintain service runbooks and BAU runbooks as current version controlled operational assets Ensure correct handover of projects transitioning from project status to production support Operate under consistent SLAs controls and governance standards across all platforms Monitoring Incident Management
Realtime monitoring of health throughput latency errors and resource usage Respond to incidents outages and system degradation Perform proactive health checks Conduct automated root cause analysis RCA Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures 247 monitoring of platforms queues topics JVMs brokers correlation and anomaly detection Break fix and service restoration Triage and resolve incidents escalate within SLA when issues cannot be resolved
About TECONICA SOFTWARES
TECONICA is staff provider & outsourcing services company in the area of Information Technology based business Process Management, Workforce Augmentation, Customized solution Development & Application Development to mid and large-sized organizations. We work with clients in a variety of verticals and provide multi-platform application solutions. It’s established in 2016 providing reliable, consistent and high-quality solutions to our clients.
Our corporate headquarters and the management team are based in US & India from where we serve our clients located throughout the US with world-class resources and high-quality solutions.
TECONICA SOFTWARES LLC has provided capable, qualified and skilled information technology professionals and teams to help clients enhance their investment in IT initiatives by providing solutions. Our team consists of certified professionals whose work in development, testing, and execution has been respected as it has given the preferred results to the customers. We are focused on helping our clients envision and achieve maximum business value from investments in technology. TECONICA SOFTWARES LLC combines business experience with technology expertise in order to assist clients with the creation of IT strategy and with the implementation of IT solutions. Our consultants have the backgrounds required to understand and anticipate business needs and translate them into actionable IT strategies and initiatives. Our customers include many of the best-known pharmaceutical and technology companies as well as business leaders in pharmacy, insurance, manufacturing, sales, and financial organizations.