About the role
ServiceNow SAM Pro Developer - ServiceNow SAM Pro, Software Asset Management, Flexera & ITAM Location: • Toronto, ON - Hybrid (4 Days WFO) Duration: • 12 months Role Overview: • We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform. • The role focuses on license compliance, optimization, automation, and integration with enterprise systems. Key Responsibilities: • Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench). • Configure and customize software models, entitlements, and licensing rules. • Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.). • Develop and maintain custom scripts, workflows, and automation for SAM processes. • Perform license compliance analysis and optimization (e.g., Microsoft, Oracle, Adobe). • Integrate ServiceNow with third-party tools using REST/SOAP APIs. • Support software audits and ensure compliance with vendor licensing terms. • Create dashboards and reports for license usage, compliance position, and cost optimization. • Collaborate with ITAM, procurement, and infrastructure teams. • Troubleshoot and enhance SAM performance and data accuracy. Required Skills & Experience: • 8+ years of experience in ServiceNow development. • Strong hands-on experience with SAM Pro (Software Asset Management Professional). • Knowledge of software licensing models (per user, per device, subscription, SaaS). • Experience with Discovery and CMDB integration. • Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes. • Experience with data normalization and reconciliation. • Understanding of ITAM, ITSM, and ITIL processes. • Experience with integration technologies (REST APIs, MID Server). ServiceNow Certifications Preferred: • CSA (Certified System Administrator). • CIS-SAM (Certified Implementation Specialist – SAM). Additional Skills: • Experience with HAM Pro (Hardware Asset Management). • Knowledge of cloud SaaS license management (O365, Salesforce, etc.). • Experience in BFSI or regulated environments. • Good to have RBC experience. Soft Skills: • Strong analytical and problem-solving skills. • Good stakeholder communication (especially with procurement and audit teams). • Attention to detail in compliance and licensing. • Ability to work independently and mentor junior team members. Success Metrics: • License compliance accuracy. • Cost savings through license optimization. • Reduction in audit risks and penalties. • Data accuracy between CMDB and SAM. • Automation of manual asset management tasks.
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Similar Jobs
About the role
ServiceNow SAM Pro Developer - ServiceNow SAM Pro, Software Asset Management, Flexera & ITAM Location: • Toronto, ON - Hybrid (4 Days WFO) Duration: • 12 months Role Overview: • We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform. • The role focuses on license compliance, optimization, automation, and integration with enterprise systems. Key Responsibilities: • Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench). • Configure and customize software models, entitlements, and licensing rules. • Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.). • Develop and maintain custom scripts, workflows, and automation for SAM processes. • Perform license compliance analysis and optimization (e.g., Microsoft, Oracle, Adobe). • Integrate ServiceNow with third-party tools using REST/SOAP APIs. • Support software audits and ensure compliance with vendor licensing terms. • Create dashboards and reports for license usage, compliance position, and cost optimization. • Collaborate with ITAM, procurement, and infrastructure teams. • Troubleshoot and enhance SAM performance and data accuracy. Required Skills & Experience: • 8+ years of experience in ServiceNow development. • Strong hands-on experience with SAM Pro (Software Asset Management Professional). • Knowledge of software licensing models (per user, per device, subscription, SaaS). • Experience with Discovery and CMDB integration. • Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes. • Experience with data normalization and reconciliation. • Understanding of ITAM, ITSM, and ITIL processes. • Experience with integration technologies (REST APIs, MID Server). ServiceNow Certifications Preferred: • CSA (Certified System Administrator). • CIS-SAM (Certified Implementation Specialist – SAM). Additional Skills: • Experience with HAM Pro (Hardware Asset Management). • Knowledge of cloud SaaS license management (O365, Salesforce, etc.). • Experience in BFSI or regulated environments. • Good to have RBC experience. Soft Skills: • Strong analytical and problem-solving skills. • Good stakeholder communication (especially with procurement and audit teams). • Attention to detail in compliance and licensing. • Ability to work independently and mentor junior team members. Success Metrics: • License compliance accuracy. • Cost savings through license optimization. • Reduction in audit risks and penalties. • Data accuracy between CMDB and SAM. • Automation of manual asset management tasks.