EUC & Desktop Support Engineer Fulltime Hire Montreal, QC- 4 Days a week Onsite

"Required Skills and Responsibilities: • Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile. • Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users. • Familiarity with software deployment processes can aid in efficient service delivery. • Understanding compliance and process improvement can contribute to better service management. • Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices. • Strong troubleshooting skills are necessary to resolve complex desktop issues effectively. • Bilingual communication in English and French is a must for interacting with users. • Experience in incident and request management is critical for maintaining service levels. • Familiarity with asset management processes is also required. • Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service. • Conduct testing and inspections of devices to maintain quality standards. Provide training to users on new installations to enhance user experience. • Maintain documentation and asset records to ensure compliance with service agreements.