Top Benefits
About the role
Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The purpose of the role
Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.
\n
The Work
Day-to-day Responsibilities
-
Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives
-
Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts
-
Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams
-
Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience
Product & Solution Design
-
Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams
-
Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials
Delivery Support
-
Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives
-
Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery
-
Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs
-
Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership
Your Experience
-
Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field
-
Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders
-
Familiarity with agile delivery practices and tools such as Jira and Confluence
-
Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
-
Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
-
Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset
-
Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
-
Interest in digital product delivery, customer experience, and continuous improvement
-
Self-starter who can take a concept and help drive it from discovery through delivery support
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com [https://eqb.investorroom.com] and eqbank.ca [https://hire.lever.co/eqbank.ca].
Similar Jobs
Top Benefits
About the role
Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The purpose of the role
Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.
\n
The Work
Day-to-day Responsibilities
-
Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives
-
Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts
-
Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams
-
Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience
Product & Solution Design
-
Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams
-
Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials
Delivery Support
-
Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives
-
Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery
-
Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs
-
Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership
Your Experience
-
Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field
-
Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders
-
Familiarity with agile delivery practices and tools such as Jira and Confluence
-
Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
-
Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
-
Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset
-
Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
-
Interest in digital product delivery, customer experience, and continuous improvement
-
Self-starter who can take a concept and help drive it from discovery through delivery support
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com [https://eqb.investorroom.com] and eqbank.ca [https://hire.lever.co/eqbank.ca].