The salary range for this position is $65,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The Manager, Operational Effectiveness and Transformationsupports compliance with operational effectiveness within all criteria of multi accounts. Responsible for auditing and assessing Integrated Facilities Management (IFM) procedures. Maintaining the day-to-day operations, client expectations and service deliverables through engaging onsite operations teams to meet or exceed established standards and practices.

Now, if you were to come on board as our Manager, we’d ask you to do the following for us:

• Support positive relationship with site leadership & exposure to clients through required schedule visits to discuss; areas of concern, and report on deficiencies to DM leadership team.
• Audit execution of IFM services and support building of training programs and other corrective actions. Perform scored audits and re-audits of units
• Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
• Works proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
• Develops training and education materials and tools, delivering to the site management.
• Suggest initiatives for improvements to productivity or service levels.
• Supports with worksites inspections as required and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
• Performs other assigned duties as needed or directed by the VP and/or RD.

Think you have what it takes to be our Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum experience of 5 years in a leadership role.
• Minimum experience of 1-2 years in Health & Safety.
• Minimum experience of 2 years in a training role relevant to IFM services
• Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast-paced environment
• Strong written, presentations and verbal communication skills.
• Strong computer skills with knowledge of Microsoft Office
• Valid driver’s license and driving record in good standing.
• Management of IFM Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
• Excellent facilitation skills
• Certification as a JHS Member is considered an asset.