Job #:

10696

Division

Operations

Affiliation

Non-Union: Management & Exempt

Vacancy Type

Full-time Permanent

Grade

7

Contract Length

Salary/Hourly Range:

$107,358.63 - $128,830.36

Work Details (Days/hours)

Monday - Friday / 36.25 hours per week

Hiring Range/wage

$107,358.63 - $118,094.50

Existing/New Job

Existing

Vacancy Status

Existing Vacancy

of Vacancies:

1

Posted Date

6/25/26

Deadline To Apply

7/9/26

Hybrid Eligible

Yes

What We Offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees. Including:

Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities; Three weeks paid annual vacation days, increasing with years of service; Four (4) paid personal days; Defined benefit pension plan with OMERS, includes 100-per-cent employer matching; Health and dental benefits; Employee and family assistance program; Maternity and parental leave top up (93% of base salary); Training and development programs including tuition reimbursement of $1500 per calendar year; Fitness membership discount.

Hybrid Eligible: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Director, Service Delivery the Business Planner is responsible for supporting strategic, operational and business advancement by developing business plans, policies, procedures and standards using industry best practices. Specifically, the incumbent will be accountable for supporting the establishment of a comprehensive accountability system that would provide oversight and administration for all service programs and contracts within the Operations division. Additionally, the incumbent will leverage their deep business acumen to review, reconcile, and analyze information related to service programs and contracts; as well, they will utilize technology solutions to standardize and automate the monitoring and evaluation of data to ensure timely and accurate oversight. Their goal is to ensure that the systems, practices, and programs within the Operations Division are achieving the desired impact in TCHC communities, and align with the values, policies, and corporate strategic plan of the organization.

What You’ll Do

Strategic Planning & Business Operations

Support the development and execution of divisional strategic and operational plans, with a focus on service program delivery and contract management Coordinate planning activities across the Division to ensure alignment with corporate priorities and cross-divisional initiatives Lead or support the development of business plans, implementation strategies, and operational frameworks Provide strategic advice and planning expertise to the Divisional Leadership Team Review and assess business processes, identifying opportunities for standardization, efficiency, and improved outcomes Lead and support projects that advance divisional priorities, including planning, implementation, and monitoring Prepare high-quality briefing materials, reports, presentations, and Board-level documents

Accountability, Policy & Governance

Support the development and implementation of an integrated accountability framework for service programs and contracts Develop and refine policies, procedures, standards, and governance practices aligned with corporate and audit requirements Facilitate stakeholder engagement (including staff, leadership, and cross-functional partners) in policy and process development Monitor implementation of policies and procedures, including change management support and issue resolution Provide expert advice on governance, operational policy, and business process design to divisional leadership

Performance Management, Research & Evaluation

Design and implement performance measurement frameworks, including KPIs, service standards, and reporting tools for service programs and multi-year contracts Analyze operational data, performance trends, and outcomes to inform decision-making and continuous improvement Develop and maintain tracking systems to monitor progress against divisional plans and contractual obligations Conduct research, environmental scans, and cost analyses to support program design, procurement, and strategic initiatives Lead reviews of operational processes and service delivery models, providing evidence-based recommendations Support procurement processes, including development of Request for Proposals (RFPs) and evaluation criteria Identify opportunities to leverage technology and data solutions to automate reporting, improve data quality, and enhance accountability

Data, Reporting & Continuous Improvement

Develop standardized reporting tools and dashboards to support consistent and timely oversight of programs and contracts Ensure data integrity, accuracy, and alignment with divisional and corporate reporting requirements Translate complex data into actionable insights for leadership decision-making Recommend improvements to performance measurement methodologies, reporting structures, and data governance practices Support audit readiness and response by ensuring documentation, tracking, and reporting frameworks are in place

What You’ll Need

University undergraduate degree (e.g., Business Administration, Public Administration, Public Policy, Finance, Urban Planning) 5 years of experience, preferably in a large and multi-divisional public sector or corporate environment, in one or more of the following areas: policy analysis, development, performance measurement systems, research design, creation and monitoring of accountability systems and/or monitoring program expenditures Knowledge of Housing Services Act, Residential Tenancies Act Experience in the non-profit/public housing sector an asset Project management experience is an asset Knowledgeable in research methods, statistical analysis (e.g., SPSS) and strategic/business planning is an asset; Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred. Proven ability to analyze and interpret data, summarize information, prepare reports and statements Proven ability to interact effectively with and engage a variety of stakeholders including: staff, tenants, business partners and community groups Excellent project management, conflict resolution, facilitation, and organizational skills. Experience with program and/or process development, review and change management practices. Excellent oral and written communication skills and presentation skills. Strong group facilitation and public meeting skills for leading community processes, consultations, and forums. Ability to travel to various locations and work flexible hours which will include evenings and weekends.

What’s Next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include a written/practical test an interview and reference checks.