Description

This position is responsible for supporting the overall Retail Network comprising 300+ Staples locations, 92 Terminals (indirect), 42 Retail Free-Standing stores, and 300+ Dropboxes. This position is also responsible for the mapping of the Retail Network (1250+) locations to help determine the right channel ie., agent, retail store, partner, and drop box. Being a primary support role for the daily dealings of all induction channels relating to data analysis and solution recommendation is key in ensuring the Retail Network is efficient and compliant; revenue reports (credit/debit), functional subject matter expert, and equipment technology.

Responsibilities

• Providing project implementation support such as; business analysis and reports for the retail network to better understand the retail landscape and customer convenience access points is a primary function.
• Identify and implement strategic drop box placements relative to competitors.
• Maintain listing and warehouse inventory.
• Working with ops to drive scanning compliance.
• Quarterly meetings with facility team to ensure lease renewals are on target.
• Complete monthly and quarterly reports for key stakeholders.
• Assist with compiling a retail dashboard that is to be displayed on the intranet monthly.
• Identify process compliance issues.
• 24 hr turnaround for Equipment Repair.
• Report monthly NSD service calls, requests.
• Represent cross-functional projects such as ESO user acceptance testing.
• Intelligence for lease renewals 12 months in advance.
• Smart allocation of locations; agents, partners, PCL stores.
• Support retail operations manager indirectly.

Education

• Post secondary education preferred

Experience

• Analytical & Critical Thinking Abilities.
• 1-3 years of experience required.
• Interpersonal & Influencing Skills.
• Ability to take initiative.
• Multi-tasking.
• Strong communication, written and verbal.
• Strong knowledge of Project Management.
• Advanced knowledge of Mapinfo and Excel.
• Knowledge of Visio application