Position Description

We are seeking a highly analytical and collaborative Business Analyst / Subject Matter Expert (SME) to support work within the VSG Virtual Skills group stream. The ideal candidate will bring strong facilitation skills, the ability to engage effectively with stakeholders, and experience working within complex program environments such as ESDC or similar domains.

Your future duties and responsibilities

Lead and support analysis activities related to VSG groupings, workload management, and program understanding Facilitate focused working sessions with SMEs and stakeholders to define, refine, and document groupings Translate business needs into clear, structured deliverables aligned with ESDC terminology and standards Maintain and update artifacts such as grouping spreadsheets and ADO work items Collaborate closely with internal leads and client stakeholders to ensure alignment and quality of outputs Incorporate meeting insights rapidly into deliverables through active listening and real time synthesis Contribute to continuous improvement of processes, tools, and documentation practices

Required Qualifications To Be Successful In This Role

Strong analytical and problem solving skills Proven ability to facilitate workshops and build collaborative relationships with stakeholders Excellent communication and active listening skills, with the ability to translate and adapt to client specific terminology (ideally ESDC) Familiarity with Business Analysis foundations (BAD) and methodologies Experience with VSGs, workload management, or similar operational frameworks (preferred) Knowledge of ESDC programs such as Employment Insurance (EI), Old Age Security (OAS), Canada Pension Plan (CPP), or equivalent domain experience Basic understanding of Curam (nice to have)

Ways of Working (Success Factors)

Successful candidates will thrive in an environment that values:

Structured collaboration: Participation in regular working sessions (e.g., daily/weekly touchpoints) to review groupings and progress Focused engagement: Keeping meetings small and purposeful to enable clear direction and efficient outcomes Transparent communication: Ensuring key stakeholders are included and informed on all deliverables prior to formal reviews Plain language: Avoiding consulting jargon and aligning communication with client terminology Responsiveness: Quickly incorporating feedback and insights into deliverables without reliance on recordings Lean delivery approach: Maintaining simple and effective work item structures (e.g., ADO) SME partnership: Leveraging client SMEs to deepen program and functional understanding Flexibility: Adapting to ad hoc meetings across different schedules and time zones

Additional Considerations

Experience using AI tools is an asset; however, candidates should apply critical judgment to ensure data quality and relevance, using AI primarily to support visualization and structuring of outputs.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000–$140,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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