Senior Quality Assurance Manager
About the role
We are looking for a hands-on, client-facing Senior QA Manager to own end-to-end multi-product test strategies across web, mobile, API, and emerging surfaces. You will lead distributed QA engineering teams across Canada, India, and other geographies. By adopting an AI-first testing approach, you will leverage AI-augmented tools for self-healing tests, test generation, and AI-feature evaluations to maximize coverage, velocity, and quality governance. Key Responsibilities
- Test Strategy & Quality Governance Multi-Product Ownership: Formulate and manage functional, regression, exploratory, and non-functional test strategies (performance, security, accessibility, resilience). Quality Gates: Establish and enforce entry/exit criteria, coverage targets, and key metrics (defect density, escape rate, first-time-pass, MTTR). Compliance & Environments: Strategy for test-data management and compliance (PIPEDA, WCAG 2.2 AA, Ontario AODA, Quebec Law 25).
- Hands-On Test Automation & Execution Framework Development: Design automation frameworks, review test code, and model complex scenarios hands-on. Web Automation: Modern frameworks using Playwright, Cypress, or Selenium. Mobile Automation: Appium, XCUITest, or Espresso across real-device cloud farms (BrowserStack, Sauce Labs, LambdaTest). API & Integration: REST/GraphQL automation using Postman, REST Assured, Karate, or Pact. Non-Functional Testing: Performance (k6, JMeter, Gatling), Accessibility (axe-core), and Visual Regression (Applitools, Percy). Emerging Surfaces: Drive testing for conversational/agent UIs, voice/wearables, embedded, and IoT.
- AI-First Testing & AI Quality Assurance AI-Augmented QA: Integrate self-healing frameworks (Mabl, Testim, Applitools Eyes) and LLM-assisted test authoring (GitHub Copilot, Claude, Cursor). AI Feature Validation: Run prompt testing, red-teaming, PII validation, guardrails, and build LLM-eval pipelines in CI (Braintrust, Langfuse, Ragas, DeepEval, Promptfoo).
- Leadership & Client Coordination Distributed Team Management: Manage, hire, ramp, and mentor onshore/offshore engineers across 8–10 hour time zone differences. Client Engagement: Serve as the onsite face of quality. Conduct ceremonies, present QA plans, run incident post-mortems, and manage delivery expectations with client stakeholders. Technical Stack & Tooling Summary Category Skills & Tools Languages & Scripting Python, JavaScript / TypeScript, SQL, Shell / PowerShell Web & Mobile Automation Playwright, Cypress, Selenium, Appium, XCUITest, Espresso Device Cloud Platforms BrowserStack, Sauce Labs, LambdaTest API & Contract Testing Postman, REST Assured, Karate, Pact (REST & GraphQL) AI Testing & Evals Mabl, Testim, Applitools, Braintrust, Langfuse, Ragas, DeepEval, Promptfoo Non-Functional Testing k6, JMeter, Gatling (Perf); axe-core (Accessibility); OWASP ZAP (Security) CI/CD & Reporting Azure DevOps Pipelines, GitHub Actions, Jenkins, Allure, ReportPortal Observability & Resilience Gremlin, Chaos Mesh, Datadog, Application Insights, New Relic Requirements & Qualifications Experience: 10+ years total in hands-on QA, with at least 5 years in QA Leadership/Management managing multi-product strategy and distributed teams. Education: Bachelor of Engineering / Technology in Computer Science, Information Technology, or equivalent. Location/Work Authorization: Must be physically based in Canada and authorized to work in Canada for onsite client engagement. Communication: Exceptional verbal and written English communication skills with strong executive presence. Certifications (Preferred): ISTQB Advanced (Test Manager / Test Automation Engineer). Highly Desirable / Bonus Skills Hands-on exposure to Azure AI Foundry agent evaluation and LLM red-teaming tools (e.g., Lakera, Robust Intelligence). Prior experience establishing a QA Center of Excellence (CoE) or Community of Practice. Working knowledge of Canadian privacy compliance (PIPEDA, Ontario AODA, Quebec Law 25). Bilingualism in English / French is a strong asset for Quebec-facing engagements.
About Flexstaf I.T. Inc.
Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task-Based Information and Information Technology (I&IT) Services - VOR # OSS-00430429. FlexStaf I.T. is a Canadian-based organization specializing in providing various organizations across all industries with the best qualified I.T. personnel for short or long-term contract assignments, permanent placement positions, or fully managed end-to-end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development, Infrastructure Support, Business Analysis, Quality Assurance, Management and Senior Executive level, from all I.T. technical domains.
With 17 years of I.T. Sales Management and Recruitment experience, our management team's strength includes the instinct to deliver professional candidates to respective employers efficiently, effectively, and most importantly, successfully ensuring complete satisfaction.
We are a 100% Canadian Firm with the ability to support Security Screening, Privacy & Compliance requirements, including Enhanced Reliability and Secret Clearance screening.
"Flexible people, delivering flexible solutions"
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Senior Quality Assurance Manager
About the role
We are looking for a hands-on, client-facing Senior QA Manager to own end-to-end multi-product test strategies across web, mobile, API, and emerging surfaces. You will lead distributed QA engineering teams across Canada, India, and other geographies. By adopting an AI-first testing approach, you will leverage AI-augmented tools for self-healing tests, test generation, and AI-feature evaluations to maximize coverage, velocity, and quality governance. Key Responsibilities
- Test Strategy & Quality Governance Multi-Product Ownership: Formulate and manage functional, regression, exploratory, and non-functional test strategies (performance, security, accessibility, resilience). Quality Gates: Establish and enforce entry/exit criteria, coverage targets, and key metrics (defect density, escape rate, first-time-pass, MTTR). Compliance & Environments: Strategy for test-data management and compliance (PIPEDA, WCAG 2.2 AA, Ontario AODA, Quebec Law 25).
- Hands-On Test Automation & Execution Framework Development: Design automation frameworks, review test code, and model complex scenarios hands-on. Web Automation: Modern frameworks using Playwright, Cypress, or Selenium. Mobile Automation: Appium, XCUITest, or Espresso across real-device cloud farms (BrowserStack, Sauce Labs, LambdaTest). API & Integration: REST/GraphQL automation using Postman, REST Assured, Karate, or Pact. Non-Functional Testing: Performance (k6, JMeter, Gatling), Accessibility (axe-core), and Visual Regression (Applitools, Percy). Emerging Surfaces: Drive testing for conversational/agent UIs, voice/wearables, embedded, and IoT.
- AI-First Testing & AI Quality Assurance AI-Augmented QA: Integrate self-healing frameworks (Mabl, Testim, Applitools Eyes) and LLM-assisted test authoring (GitHub Copilot, Claude, Cursor). AI Feature Validation: Run prompt testing, red-teaming, PII validation, guardrails, and build LLM-eval pipelines in CI (Braintrust, Langfuse, Ragas, DeepEval, Promptfoo).
- Leadership & Client Coordination Distributed Team Management: Manage, hire, ramp, and mentor onshore/offshore engineers across 8–10 hour time zone differences. Client Engagement: Serve as the onsite face of quality. Conduct ceremonies, present QA plans, run incident post-mortems, and manage delivery expectations with client stakeholders. Technical Stack & Tooling Summary Category Skills & Tools Languages & Scripting Python, JavaScript / TypeScript, SQL, Shell / PowerShell Web & Mobile Automation Playwright, Cypress, Selenium, Appium, XCUITest, Espresso Device Cloud Platforms BrowserStack, Sauce Labs, LambdaTest API & Contract Testing Postman, REST Assured, Karate, Pact (REST & GraphQL) AI Testing & Evals Mabl, Testim, Applitools, Braintrust, Langfuse, Ragas, DeepEval, Promptfoo Non-Functional Testing k6, JMeter, Gatling (Perf); axe-core (Accessibility); OWASP ZAP (Security) CI/CD & Reporting Azure DevOps Pipelines, GitHub Actions, Jenkins, Allure, ReportPortal Observability & Resilience Gremlin, Chaos Mesh, Datadog, Application Insights, New Relic Requirements & Qualifications Experience: 10+ years total in hands-on QA, with at least 5 years in QA Leadership/Management managing multi-product strategy and distributed teams. Education: Bachelor of Engineering / Technology in Computer Science, Information Technology, or equivalent. Location/Work Authorization: Must be physically based in Canada and authorized to work in Canada for onsite client engagement. Communication: Exceptional verbal and written English communication skills with strong executive presence. Certifications (Preferred): ISTQB Advanced (Test Manager / Test Automation Engineer). Highly Desirable / Bonus Skills Hands-on exposure to Azure AI Foundry agent evaluation and LLM red-teaming tools (e.g., Lakera, Robust Intelligence). Prior experience establishing a QA Center of Excellence (CoE) or Community of Practice. Working knowledge of Canadian privacy compliance (PIPEDA, Ontario AODA, Quebec Law 25). Bilingualism in English / French is a strong asset for Quebec-facing engagements.
About Flexstaf I.T. Inc.
Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task-Based Information and Information Technology (I&IT) Services - VOR # OSS-00430429. FlexStaf I.T. is a Canadian-based organization specializing in providing various organizations across all industries with the best qualified I.T. personnel for short or long-term contract assignments, permanent placement positions, or fully managed end-to-end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development, Infrastructure Support, Business Analysis, Quality Assurance, Management and Senior Executive level, from all I.T. technical domains.
With 17 years of I.T. Sales Management and Recruitment experience, our management team's strength includes the instinct to deliver professional candidates to respective employers efficiently, effectively, and most importantly, successfully ensuring complete satisfaction.
We are a 100% Canadian Firm with the ability to support Security Screening, Privacy & Compliance requirements, including Enhanced Reliability and Secret Clearance screening.
"Flexible people, delivering flexible solutions"