Insight GlobalVerified Job Source

Intermediate ITAM Governance Analyst / Business Systems Analyst

Toronto, ON
On-site
Posted Sep 26, 2026
1 position

$52–$57 / hour

Opens an external site

Employment type: Contract
Experience level: Senior · 5+ years
Apply by: Oct 24, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Support ITAM governance, controls, asset lifecycle management, and ServiceNow initiatives across hardware, software, and configuration management. Gather and document requirements, improve processes, monitor end-of-life and end-of-support risks, support compliance and audits, and develop reporting for stakeholders.

Job details

Intermediate ITAM Governance Analyst / Business Systems Analyst Position Overview The Intermediate ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation. Key Responsibilities Support ITAM governance frameworks, policies, standards, and controls Gather and document business requirements, process maps, and functional requirements Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities Support IT general controls, compliance initiatives, and audit requirements Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB Develop reporting, dashboards, and executive-level presentations Required Qualifications 5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst Strong experience with IT Asset Management (ITAM) Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM) Experience gathering business requirements and documenting processes Knowledge of IT governance, risk management, compliance, and IT general controls Strong understanding of asset lifecycle management Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB Strong analytical, problem-solving, and stakeholder management skills Advanced Excel and reporting experience Excellent written and verbal communication skills Preferred Qualifications Experience within financial services or other regulated environments Experience supporting ITAM maturity or transformation initiatives Exposure to EOL/EOS governance ITIL and/or IAITAM certification Experience supporting audits and regulatory reviews Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. Pay Rate: $52/hr - $57/hr We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Requirements

Requires at least five years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst, with strong ITAM knowledge and experience in HAM and/or SAM. Candidates should have experience with requirements gathering, process documentation, asset lifecycle management, governance, risk, compliance, ServiceNow ITAM, reporting, and stakeholder engagement.