Business Systems Analyst - ITSM, BMC

Job summary

Configure and develop BMC ITSM solutions, including Remedy workflows, service request catalogues, CMDB structures, and incident, problem, and change management functionality. Analyze customer requirements and support integrations, ticket brokering, and data loading across ITSM systems.

Job details

Position: Business Systems Analyst (ITSM, BMC) Location: Canada (Remote) Type: Contract Duration: 3 months (possibility of extension) MANDATORY SKILLS: Clearance Requirement: Secret Level Experience working with BMC products or similar (ServiceNow, Microsoft SCOM, IBM Maximo) REQUIREMENTS At least any 3 criteria to be met (i.e. Remedy development, CMDB, DWP) At least 1 year of experience in remedy development (remedy AR system workflow, such as Active links, filters, menus, forms, escalations, etc.) in recent years At least 1 year of experience Hands-on Building Service request using DWP Catalogue (SNOW Equivalent End user portal) - if service now Understanding of Digital workplace catalogue and Digital workplace Developing BMC CMDB solution (i.e. class structure, concepts of reconciliation and normalization ) - if Service Now (concepts for class, reconciliation etc.) Ability to understand customer integration needs and develop in the following areas Ticket brokering using SOAP and REST API Design Data load for foundation and or CMDB understand Atrium Integrator (previous experience developing is desirable) 3+ years of experience in configuring of all OOTB functionality of the Incident, Problem, Change, including foundation data, assignment rules, templates etc. Ability to do requirement analysis in ITSM modules For SaaS & on-prem container projects: Container platform (Kubernetes, OpenShift, AWS), Jenkins & related experience is a plus BMC HDM experience is a plus Understanding RSSO (Remedy Single Sign-On) capabilities is a plus i.e. SAML, OAuth Chatbot and agent chat familiarity is a plus BMC BWF (Business workflow) familiarity is a plus PREFERRED Experience with BMC products Experience working with competition (ServiceNow, Microsoft SCOM, IBM Maximo) Understanding of Digital workplace catalogue and Digital workplace BMC HDM experience Understanding RSSO (Remedy Single Sign-On) capabilities

What you’ll do

Configure and develop BMC ITSM solutions, including Remedy workflows, service request catalogues, CMDB structures, and incident, problem, and change management functionality. Analyze customer requirements and support integrations, ticket brokering, and data loading across ITSM systems.

Requirements

Candidates must hold Secret-level clearance and have recent Remedy development experience, along with hands-on experience building service requests using Digital Workplace Catalogue or an equivalent platform. They must meet at least three of the specified criteria and have at least three years of experience configuring out-of-the-box incident, problem, and change functionality.

Listed skills

• Incident Management · Preferred
• Change Management · Preferred
• Kubernetes · Preferred
• Amazon Web Services · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• BMC Remedy Development
• IT Service Management
• Digital Workplace Catalogue
• Configuration Management Database
• Incident Management
• Problem Management
• Change Management
• SOAP and REST APIs
• Requirement Analysis
• Service Request Configuration
• Workflow Configuration
• Data Integration
• Kubernetes
• OpenShift
• AWS
• Jenkins

Job areas

• Technology
• Software
• Data & Analytics

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