The IT Functional Analyst will be responsible for maximizing the efficiency of a multinational’s migration to Microsoft Dynamics 365, mainly for the customization of the Sales, Marketing and Customer Services module.
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Analyze the technical requirements, then check the feasibility and added value of the configurations
Advise teams, make various recommendations, and influence informed decision-making
Ensure the optimal configuration of Microsoft Dynamics 365 according to the real needs of the company
Contribute to preliminary unit testing following suggested feature changes
Participate in employee training to ensure effective use of Microsoft Dynamics 365
Be at the heart of a team specialized in Business Applications made up of around 5 people
Ensure effective communication to ensure sound change management
PROFILE
3+ years of experience as an IT Functional Analyst
Professional experience with Microsoft Dynamics 365
Good knowledge of the fields of the Sales & Marketing module, and Customer Service
Understanding of the interaction of these fields on the business process
Excellent communication and persuasion skills
Strong analytical skills and focused on process efficiency
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