IT Functional Analyst

April 10 2024
Industries Recruitment, Employment services
Categories Functional Business Analyst,
Montreal, QC • Full time


The IT Functional Analyst will be responsible for maximizing the efficiency of a multinational’s migration to Microsoft Dynamics 365, mainly for the customization of the Sales, Marketing and Customer Services module.


  • Analyze the technical requirements, then check the feasibility and added value of the configurations
  • Advise teams, make various recommendations, and influence informed decision-making
  • Ensure the optimal configuration of Microsoft Dynamics 365 according to the real needs of the company
  • Contribute to preliminary unit testing following suggested feature changes
  • Participate in employee training to ensure effective use of Microsoft Dynamics 365
  • Be at the heart of a team specialized in Business Applications made up of around 5 people
  • Ensure effective communication to ensure sound change management


  • 3+ years of experience as an IT Functional Analyst
  • Professional experience with Microsoft Dynamics 365
  • Good knowledge of the fields of the Sales & Marketing module, and Customer Service
  • Understanding of the interaction of these fields on the business process
  • Excellent communication and persuasion skills
  • Strong analytical skills and focused on process efficiency
  • BAC in computer science or equivalent
  • Bilingualism (English required, functional French)
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