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Business Systems Analyst

February 5 2020
Categories Project Management, Business Analysis, Information Technology, Management, Consulting, Consulting, Business analyst, Consultation, Business analyst, Business Systems Analyst
London, ON

Is technology in your DNA? Are you known as much for your project teamwork as for your initiative in seeking and recommending new approaches? If you can answer "YES" with confidence, this BSA role with London Hydro's Information Technology Department is designed with your talents in mind.

Reporting to the Director of IT Infrastructure or designate, you will demonstrate your knowledge and experience with complex application development and system support solutions. You'll participate in operational processes and project activities to ensure the delivery of high-quality information systems solutions to London Hydro's business users and customers.

As a Business Systems Analyst, you can also expect to be part of the Project Management Office (PMO) and be involved in a variety of different initiatives in the future.


As part of your responsibilities as a Business Systems Analyst, you will:

  • Interact with internal business users and external organizations to understand and support the needs of London Hydro's operations and relevant processes.
  • Analyze and document business requirements for system changes.
  • Develop process flow models to provide a clear understanding of existing business processes and system interactions as well as changes to support process improvements and integrate corporate objectives.
  • Develop queries/scripts to support short-term information needs.
  • Develop and maintain reporting systems to make operational and business intelligence data accessible to users, as needed or on schedule.
  • Research and document requirements, options and solutions in developing business areas, including web presentment, mobility, customer engagement, and social media.
  • Design and implement automation processes to improve operational efficiency.
  • Create and execute test plans to validate the correctness of information systems solutions and ensure that all business requirements have been sufficiently met.
  • Adhere to all Occupational Health and Safety Act rules and regulations, the IHSA's Electrical Utility Safety Rules, London Hydro safe work practices and procedures, and all components of London Hydro's health and safety program.


The qualified Business Systems Analyst we seek must be able to meet the following requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field from a recognized university, or equivalent.
  • Knowledge of application development frameworks and languages (Java, Python, Spring, Firebase) and/or experience working with large database systems (Oracle, SQL, MYSQL).
  • Ability to communicate technical subjects clearly to non-technical users.
  • Project Management and team lead experience would be an asset.
  • Working knowledge of the following would be an asset: reporting tools (Google and AWS Cloud computing), Mobile App Development, Sitecore or other enterprise CMS systems, Tableau, Containers/Kubernetes, utility CIS/billing systems, SAP IS-Utilities, Meter Data Management (MDM) systems, Contact Centre applications, including IVR, and electric or other utility processes.
  • Excellent communication, analytical and documentation skills.
  • Ability to work closely in a team environment with both business users and developers, as well as independently, with changing priorities.
  • Ability to appropriately manage, communicate and present issues to the management team.
  • PMO Certification would be an asset.

About London Hydro

For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area's larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 150,000 homes and businesses, and continue to improve the way people live and work.

Living in London offers many lifestyle benefits. Develop your career at London Hydro.

Watch the short video below for more details!

For more information and to apply

To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document, saving the file as your last name and first name with no spaces (i.e., LastnameFirstname), by Friday, February 14, 2020, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON  N6A 4H6. Fax: 519-661-5164. E-mail (quote Business Systems Analyst in the subject line and ensure that you attach your resume): ****************************@***********.*********@***********.***. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.

London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we appreciate all applications received, only those invited for an interview will be acknowledged.  Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada. network