Position Title: Business Systems Analyst, Senior - Corporate
Reports To: Manager, Enterprise Content Management
Department: Corporate Services IT
Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: We are seeking a highly motivated Senior Business Systems Analyst to join our Enterprise Content Management IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable's capture, imaging, and business process automation solutions.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical workflows with automation across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2024!

What you will be doing:

· Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives

· Engage and collaborate closely with our business partners, senior technical ECM team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience

· Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization

· Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results

· Ensure that all projects delivered meet the established organization standards and audit controls

· Continuously enhance knowledge of business domains and their products/services

· Identify process improvements opportunities proactively

· Help ensure a solid solution is delivered that meets the stakeholders' needs

· Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management

What you will bring:

· 5-8 years of experience in Business Systems Analyst role

· Minimum 2 years' experience in insurance or financial services industry

· CCBA or CBAP or working towards designation

· Previous Business Analyst and Quality Assurance experience

· Degree in Computer Science, Software Engineering, or a related discipline

· Waterfall and/or Agile methodology experience

· Experience with Capture, Imaging, Case Management and Business Process Automation solutions. Note: experience with Hyland's OnBase and WorkView technologies would be an asset

· Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills

· Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences

· Experience writing functional requirements, use cases and process flows

· Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals

· Experience in the use of analytical/modeling tools for both processes and data

· In-depth understanding of the overall system development methodology

· In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions

· In-depth understanding of application infrastructure, database and technical platforms

· Experience and/or proficient in many of the following:

• Content management and workflow concepts
• Web and client/server architectures
• Knowledge of database design
• Test Management tools (QC, ALM, Jira)
• MS Office Tools including Microsoft Access and Visio
• Working knowledge of SQL, DB2, C#, .Net and SOAP or REST APIs
• Knowledge and Experience with Agile, Scrum, Kanban
• Exposure to CI/DevOps
• Code analysis for the purpose of understanding system functionality

What's in it for you:

· A healthy work-life balance with employee wellness top of mind

· Annual bonus program, annual vacation allowance, and company-paid benefits program

· An additional paid volunteer day each year so you can spend time giving back to the community

· Immediate enrollment in the company's pension program with employer matching

· Employee resource groups that support an inclusive work environment

· Tuition support and specialized program assistance

· A company subsidized cafeteria with a variety of daily options

· Discounts on company products and services, and access to exclusive employee perks

· Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

· Provide two professional references (minimum one supervisor and above)

· Undergo a criminal background check

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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