IT Client Solutions Manager (Digital Business Analysis Manager)
IT Client Solutions Manager (Digital Business Analysis Manager)
Location: CHANEL - Toronto, Ontario
Reports to: IT Manager
Contract: Full-time and permanent position
Your role @Chanel:
This is a senior, individual contributor role within IT with no direct reports, and requires hands-on Business Analysis experience.
CHANEL invests significant efforts to provide state-of-the-art digital tools and services to both its Clients and Employees to contribute to the long-term brand equity of the House.
This is a key role where you will be responsible for managing Client Solutions for Chanel Canada.
Reporting to the IT Manager, with a dotted line to the Regional Head of Client Solutions, the Canadian Client Solutions Manager will own our digital client solutions portfolio, such as the Chanel.com eCommerce platform, Salesforce CRM, Clienteling, and other client-facing digital experience applications.
What impact you can create at Chanel:
Manage digital product roadmaps, backlogs, user story prioritization, and releases.
Elicit and document functional requirements for digital projects such as eCommerce, CRM, Clienteling, etc.
Work alongside the business stakeholders to prioritise the requirements based on feasibility, costs, and benefits to end users.
Analyse the functional requirements and translate them into technical requirements, with support from internal and external SMEs.
Manage Agile and waterfall delivery teams and partners both onshore and offshore.
Work with the solution teams to create best in class software development and testing, including preparing the test plans and scripts, and supporting the execution of any INT and UAT test phases.
Manage RUN activities for eCommerce, and other digital apps.
Work with Global, Regional and Local teams to ensure total compliance, information security, and business continuity for each solution.
Keep all functional and technical documentation up to date, with support from SMEs as required.
You are energised by:
Being curious and creative around client experience and digital topics to elicit requirements and deliver value to our business and clients.
Fostering and following best practices in project delivery and operation of applications.
Collaborating with multi-disciplinary teams to achieve your objectives.
Building and maintaining relationships and being the go-to person and IT subject matter expert for client solutions and digital applications.
Working in a collaborative and fast-paced environment
Helping teams to build and evolve their capabilities.
Being responsible for overseeing budgets and managing vendor relationships.
What you will bring:
10+ years of IT experience.
Significant experience in eCommerce, CRM and digital applications, ideally in a B2C environment as a Business Analyst and/or a Product Owner.
Proven track record of Agile Project and Change management.
Keen desire for process improvement and transformation.
Exceptional communication and interpersonal skills, with the ability to interact and communicate effectively with people at all levels.
Strong leadership of local, nearshore, and offshore teams.
Best practice approach to software development practices and testing.
Experience of working in an operational environment focussed on Continual Service Improvement.
Good experience of project management methodologies.
Nice to haves: SAP Hybris, AX, D365 POS, Biztalk, Metapack, Adyen, Salesforce.
Experience using Jira, Power BI and Azure DevOps.
Relevant certifications such as SAFe Agile, CSM, CSPO, etc.
ITIL awareness.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.