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BUSINESS ANALYST SSHA
Job ID: 17031
Job Category: Policy, Planning & Research
Division & Section: Shelter, Support & Housing Admin, Homelessness Initiatives & Prevention Services
Work Location: Various locations within Toronto
Job Type & Duration: Full-Time, Temporary (approximately 12 months)
Salary: $82, 409.60 annually (TM2125, WG 6.0)
Shift Information: Monday - Friday, 35 hours per week
Number of Positions Open: 7
Posting Period: 21-OCT-2021 to 04-NOV-2021
Shelter, Support & Housing Administration is responsible for managing a coordinated and effective system of shelter and homelessness services, working from Housing First and human rights approaches and with a focus on the people we serve. Toronto's homelessness service system provides immediate, housing-focused, person-centred services for people experiencing homelessness, and consists of emergency shelters, 24-hour respite sites, 24-hour drop-ins, temporary COVID-19 response programs, street outreach services, and day-time drop-ins.
The primary roles of the homelessness service system within the broader approach to community and social services for vulnerable residents are to provide: Safe and welcoming emergency shelter and overnight services for those in housing crisis; Street or community outreach services for people staying outdoors, with a focus on establishing supportive relationships to address immediate health and safety needs and provide supports to move into shelter and housing; Supports for people experiencing or at risk of homelessness to develop tenancy maintenance and housing plans including access to housing stabilization supports; and Navigation and referrals to appropriate community and health services.
About The Role
The Business Analyst SSHA is responsible for developing, documenting and analyzing policies and procedures, business processes and management practices related to data analytics, grants management and strategic investments.
1O. Ability to prepare schedules, statements, process maps and financial reports.
The Family Residence Eviction Prevention In Community (EPIC) program provides acute supports and services to low income tenants in Toronto to help sustain their tenancies. The successful candidate will support the program by: monitoring, reporting and evaluating the program's overall effectiveness; develop and implement standardized tools and resources that enhance our business processes; and collect, analyze and use data to build process efficiencies and inform future service improvements.
The Access to Housing Unit is responsible for the administration of Toronto's centralized waitlist for subsidized housing. The successful candidate will join the Choice-based Housing Project team, responsible for the development and implementation of a database and applicant portal. Successful candidates will support the team by: developing comprehensive testing strategies to ensure system alignment with operational policies and procedures.
Central Intake provides a 24/7 telephone based service that offers referrals to emergency shelter and other overnight accommodation, as well as information about other housing stability services. The successful candidate will develop key performance indicators, document and analyze business policies and processes as well as management practices related to data analytics and business continuity; and make recommendations to improve efficiency and effectiveness through the development of appropriate systems and procedures.
The Homelessness Initiatives & Prevention Services (HIPS) Head Office team is responsible for oversight of the delivery of Toronto's shelter, 24-hour respite programs and street outreach services. The successful candidate will support the team by: documenting and analyzing business policies and procedures, as well as management practices related to data analytics, grants management and strategic investments; and developing and implementing standardized tools and resources that enhance our business processes.
Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit jobs.toronto.ca or follow us on Twitter at Twitter.com/CityTOjobs, on LinkedIn at Linkedin.com/company/city-of-toronto or on Facebook at Facebook.com/CityTOjobs.
How to Apply:
For more information on this and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/. To apply online, submit your resume, quoting Job ID 17031, by November 4, 2021.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.