Fortinet is seeking a data analytics and insight specialist to join the Customer Success Operations team. The Customer Success Operations team is responsible for generating key insights into the performance of Fortinet's CS organisation.
In this role, you will be responsible for conducting regular reporting and analysis of CS team performance including Services & Support. You will develop hands-on experience with all stages of the analytics and reporting process including scope definition, data sourcing and extraction from multiple systems and data sources (Salesforce, FortiCare, Tableau), analysis/reporting execution, and preparation/communication of deliverables.
If you have prior analytics experience, a passion for problem solving, analysing data and finding opportunities to build efficiencies into every process this role will be a great fit for you.
What you will do:
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